Intake specialist Jobs in Brockton, MA

Job Description

Job Description

Description :

Keches Law Group, P.C. is a well-established, 50 attorney law firm with offices in Milton, Bridgewater, and Worcester, practicing in the areas of workers' compensation, personal injury, medical malpractice, and discrimination.

We are seeking bilingual Client Intake Specialists to join our team. This is a remote position.

Duties :

• Receiving incoming client calls and initiates outbound calls to potential clients, as received electronically and by live transfer
• Producing information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics
• Using the firm software to enter all case and client details, and maintains detailed logs and task history within the database
• Conveying accurate information to clients with regard to different case types with confidence and assurance
• Setting the tone and pace of all calls, while maintaining a professional attitude and showing empathy and patience when speaking with potential clients
• Demonstrating the ability to converse with varying client personalities to collect pertinent details to determine the viability of their claims
• Maintaining client confidence by keeping client information confidential
• Enhancing the reputation of the department and the organization by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to the position

Requirements :

Skills / Qualifications :

Schedule

Benefits

The anticipated salary range for this position, which we in good faith expect to pay at the time of posting, is $38,000.00 - $41,000.00 annually. This range allows us to make an offer that reflects multiple factors, including experience, education, qualifications, and job-related knowledge and skills, as well as internal pay equity. It’s not typical for an individual to be hired at or near the top of the range, as we strive to provide room for future and continued salary growth. Base pay is just one component of our Total Rewards package, which may also include discretionary bonuses, commissions, or other incentives depending on the role.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role, however the employee may at times be required to sit; stand; walk; use hands to handle or feel; and reach with hands and arms. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

AAP / EEO Statement

Keches Law Group is an equal opportunity employer. Keches Law Group does not discriminate based on race, ancestry, national origin, color, religion, gender, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.