Intake specialist Jobs in Sterling Heights, MI

Job Summary

Fraud Call Center Agent will be responsible for answering inbound telephone calls from internal and external customers regarding fraud concerns such as

check, ACH, card, and online fraud. Through the course of these conversations, the agent will also create detailed documentation to ensure inquiries are

handled in an accurate and timely manner. The agent is also knowledgeable in all channels of loss prevention, including traditional, ATM, mobile, and online.

Job Responsibilities :

Job Responsibilities :

Customer Service

• Monitoring and responding to “fraud in progress” and other suspicious calls from internal and external customers
• Retain authority during afterhours / weekends to determine whether law enforcement intercession is necessary
• Advise branch personnel and bank customers when situations arise which have resulted from holds or freezes placed on their accounts due to potential fraud activity
• Participate in the on-call weekly rotational schedule which includes afterhours and weekends (Saturdays)
• Evaluate loss situations and fraudulent activity to identify suspects and root cause
• Use knowledge of Uniformed Commercial Code articles, Regulation CC, Regulation E, and other regulatory criteria to reduce bank’s exposure to loss or gain recovery
• Respond to inquiries or complaints from customers, law enforcement, regulatory agencies, or members of the business community
• Facilitate asset recovery actions
• Report findings / deficiencies and make value added recommendations
• Recommend preventative measures or process improvements to reduce risk

Operations / Training

Internal / External Networking

Job Qualifications :

Skills :

Flagstar is an Equal Opportunity Employer

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information : Benefits | Flagstar Bank