Client is looking for several experienced Business Analysts to help drive requirements on high-visibility IT projects within the client and will interact with our growing team of 35 PMs and BAs, as...Show moreLast updated: 30+ days ago
IT Business Analyst-CCaaS Cloud-Genesys CX
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Full-time
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Promoted
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Promoted
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Promoted
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Promoted
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APSPHOENIX, AZ, US
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Promoted
New!
IT Support Analyst
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Promoted
IT Support
Robert HalfPhoenix, AZ, US
Full-time
We are looking for a skilled IT Support specialist to join our team on a long-term contract basis in Phoenix, Arizona.This role focuses on providing technical assistance and troubleshooting support...Show moreLast updated: 3 days ago
Client is looking for several experienced Business Analysts to help drive requirements on high-visibility IT projects within the client and will interact with our growing team of 35 PMs and BAs, as well as various departments within the client.
Essential Functions :
Facilitate discussions with various City of Phoenix Department personnel to document requirements and specifications, including intended outcomes, features, and functionality.
Develop and document functional specifications associated with system enhancements.
Ensure clarity of documented requirements to prevent scope creep, gold plating, or non-value-added activities.
Document business requirements according to industry best practices and City of Phoenix PMO processes.
Document functional workflow diagrams to capture business goals and high-level scope.
Demonstrate superior customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity.
Qualifications :
Prior successful experience as a Business Analyst, with prior IT experience and knowledge of the software lifecycle (waterfall and / or agile).
Ability to develop requirements based on professional standards (i.e., PMI or similar).
Four-year degree or equivalent education in Information Technology, or related field, with minimum five years' experience as a business analyst working on IT projects.
Ability to coordinate with cross-functional teams to ensure project alignment with business objectives and industry best practices.
Ideal candidate has a blend of technical expertise, leadership, and business analysis skills.
Professional and current certification in PMI is a PLUS (PMP, Agile, and / or similar certification).