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It engineer Jobs in Carmel, IN
- Promoted
IT Desktop Support Technician
TEKsystemsFishers, IN, US- Promoted
Project Engineer
Dant Clayton CorporationFishers, IN, US- Promoted
Instrumentation Engineer
Advantage TechnicalTippecanoe County, IN, United StatesStrategic IT Advisor (Strategic Consultant)
GadellNetCarmel, IndianaEntry-Level IT Support Associate (B)
ExpedientCarmel, IN- Promoted
Controls Engineer
TrucentNoblesville, IN- Promoted
Manufacturing Engineer
SMC Corporation of AmericaWestfield, IN, US- Promoted
IT Operations Manager
Zotec PartnersCarmel, IN, USIT Manager
jobbotFishers, IN- Promoted
Chief Engineer
Blue Signal SearchHamilton County, IN, United States- Promoted
End User Support - Cloud Engineer
RADcube, LLCCarmel, IN, USSenior IT Analyst
SentaraIndiana- Promoted
IT Infrastructure CSDM Delivery Lead
AccentureCarmel, INIT Intern- Summer 2025
CNO Financial GroupCarmel, INIT Development Program Analyst
Genworth FinancialIndiana- Promoted
Java Engineer
Saxon GlobalCarmel, IN, United States- Promoted
IT Application Support Analyst II
MISOCarmel, IN, United States- Promoted
Applications Engineer
VacoNoblesville, INIT Manager
JobotFishers, IN, United StatesIT Desktop Support / Help Desk / Field Engineer(Freelancer) (Carmel)
Axiom TechnologiesCarmel, Indiana, North AmericaIT Desktop Support Technician
TEKsystemsFishers, IN, US- Full-time
Job Description
Job Description
Description
The Analyst, Tech Support a highly motivated individual to work with our Technical Support Center team in supporting our Core Platform areas. Provides technical support to users for complex computer related technical problems. Serves as the primary point of contact for users experiencing computer-related problems. Resolves technical problems in a call center / service desk environment. Uses expertise in customer service and technical knowledge gained from prior information technology experience to resolve issues surrounding installation, usage, and training on software and / or hardware products. Has strong customer service skills, a team-oriented mentality with a natural ability to fit into our dynamic culture. Advanced technical knowledge, combined with the ability to clearly communicate with the Associate and Management also required.
Essential Job Functions :
IT Support
- Take incoming requests for support via phone, email, or walk-in, gather information from end user and create trouble ticket.
- Contact user for follow up to confirm resolution, gather additional information, or provide updated information using ticketing system.
- Contact external service providers to coordinate work activities as necessary.
- Serve as point of contact to internal and external customers through problem resolution
- Provide off-hours support as required to perform job functions and ensure service delivery
- Work with other IT departments and act as onsite troubleshooting resource for hardware and networking equipment
- Understanding and experience using of Virtual and Cloud Technologies (AWS, Azure, Vmware)
Hardware / Software support and deployment
Security Awareness
General Job Functions
Other Related Duties :
Performs other related duties as assigned.
Supervisory Responsibilities :
This job has no supervisory responsibilities.
Qualifications, Experience, Knowledge, Skills
Knowledge of ITSM tools (BMC, Cherwell, Landesk)
Skills
Desktop, Technical support, Hardware, Support, Customer Service, Cloud Surface PC, Azure AD, Intune, ServiceDesk, Xeorox, Printer Support, Troubleshooting, Imaging
Top Skills Details
Desktop,Technical support,Hardware,Support,Customer Service,Cloud Surface PC,Azure AD,Intune,ServiceDesk,Xeorox,Printer Support
Additional Skills & Qualifications
100% onsite and need someone who has great customer service and able to support EVPs / Execs, take customer service serious
Experience Level