Remote It Jobs in Philadelphia, PA

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

Position Summary

Under direction of the VP of IT Services the Service Owner will act as an expert over the services and supporting products in their area of responsibility. The SO works closely with Relationship Managers, Enterprise Architects and Service Delivery Managers to define new and enhance existing services and products and acts as a bridge between service management and other EITS teams. The SO is accountable for all aspects of new and existing services and product in their area of expertise, including negotiating Service Level Agreements, providing definitions and costing, service reviews, and reporting of service performance metrics. The SO may manage resources and mentors other EITS resources.

PRIMARY DUTIES AND RESPONSIBILITIES :

• Lead Dynamics 365 CoE Team for Global Consulting Services, and potentially for future D365 implementations. D365 ERP supports a global business across 25+ countries. The D365 CoE team is comprised of internal functional and technical team and a vendor AMS team.
• Accountable for D365 platform overall, and for coordinating with "Vision25" project delivery teams through completion of global wave rollout.
• Responsible for ensuring that new services or service enhancements are aligned with business initiatives
• Accountable for the development, implementation, evaluation and on-going management of new and existing services and products
• Deliver service roadmaps with input from the Relationship Managers, EA and other supporting teams
• Accountable for working with other IT teams to plan for capacity, availability and performance requirements for new and existing assigned services
• Hold internal and external suppliers accountable via formal agreements
• Represent the assigned service across the organization
• Accountable for defining the escalation and notification procedures for assigned service with the Relationship Manager, Incident Management team and other supporting teams
• Accountable for working with Problem Management to address problems within the service
• Accountable for the population and maintenance of the Configuration Management Database for the service and it’s supporting Configuration Items

Accountable for working with the Change Manager to determine

What your background should look like

EXPERIENCE AND EDUCATIONAL REQUIREMENTS :

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS :

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit cencora

Schedule

Full time

Affiliated Companies

Affiliated Companies : AmerisourceBergen Services Corporation