Part-time It Jobs in Santa Clara, CA
IT / Desktop Support / Help Desk / Field Support / IT Consultant (Milpitas)
Axiom TechnologiesCalifornia, Milpitas, North AmericaJOB DESCRIPTION FOR C++
Rcube IT LLCSan Jose, CA, United States of America- Promoted
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IT Professional (Hiring Immediately)
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Atlantis IT groupcalifornia, CA, United StatesIT Technician (Field)
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Galaxy i Technologies, IncSunnyvale, CA, United States of AmericaIT Procurement Director
MicronSan Jose, California, USIT / Desktop Support / Help Desk / Field Support / IT Consultant (Milpitas)
Axiom TechnologiesCalifornia, Milpitas, North AmericaAxiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite / on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Roles and Responsibilities :
- Provide first / second level contact and problem resolution for customer issues.
- Answer client questions in a professional manner
- Accept and deliver all service calls assigned within the established service level agreement for each client
- Meet established customer service satisfaction criteria as outlined in established guidelines and policies
- Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
- Complete real-time reporting of all calls as documented in established policies and guidelines
- Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client
- Ensure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements
- Provide timely communication on issue status and resolution.
- Understand all Safety policies and guidelines and work within the guidelines of policies on a daily basis
- Maintain ticket updates for all reported incidents.
- Break Fix, fault diagnosis and resolution
- Additional requirements may exist if the offer of employment is extended
- Proven analytical, troubleshooting and problem-solving skills
IT Skills and Experience
In-depth knowledge of :
IT Qualifications
At least two of the following :
Experience in a similar role
Perk & Benefits
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @