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It operations manager Jobs in Usa

Last updated: 20 hours ago
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Manager - IT Operations

Manager - IT Operations

SHISomerset, NJ
$100,000.00–$150,000.00 yearly
Full-time
Show moreLast updated: 20 hours ago
  • Promoted
IT Operations Manager

IT Operations Manager

ProcentrixReston, Virginia, United States
$150,000.00–$170,000.00 yearly
Show moreLast updated: 3 days ago
  • Promoted
Sr IT Operations Manager

Sr IT Operations Manager

VDart IncSan Francisco, California, USA
Show moreLast updated: 8 days ago
  • Promoted
Senior Manager, IT Operations

Senior Manager, IT Operations

LOG-NET, Inc.Eatontown, NJ, US
Show moreLast updated: 10 days ago
  • Promoted
IT Infrastructure & Operations Manager

IT Infrastructure & Operations Manager

Crook CountyPrineville, Oregon, US
Full-time
Show moreLast updated: 3 days ago
  • Promoted
IT Operations Manager

IT Operations Manager

VirtualVocationsRockville, Maryland, United States
Full-time
Show moreLast updated: 3 days ago
  • Promoted
IT Operations Manager

IT Operations Manager

Join ParachuteTX, United States
Full-time
Show moreLast updated: 20 days ago
  • Promoted
Senior IT Operations Manager

Senior IT Operations Manager

General Dynamics Information TechnologyWashington, District of Columbia, US
$170,000.00–$230,000.00 yearly
Full-time
Show moreLast updated: 3 days ago
  • Promoted
Director of IT SaaS Operations

Director of IT SaaS Operations

The Rockridge GroupNew York, NY, US
Full-time
Show moreLast updated: 30+ days ago
  • Promoted
EVS Area Operations Manager

EVS Area Operations Manager

Trinity HealthTroy, New York, USA
Full-time
Show moreLast updated: 7 days ago
  • Promoted
IT Operations Manager

IT Operations Manager

Sinclair Talent SolutionsBoston, MA, United States
Full-time
Show moreLast updated: 7 days ago
IT Operations Manager

IT Operations Manager

Lockheed MartinKentucky
$135,800.00–$256,000.00 yearly
Full-time
Show moreLast updated: 5 days ago
  • Promoted
IT Manager - Device Operations (Remote)

IT Manager - Device Operations (Remote)

First Citizens BankMorristown, NJ, United States
$127,000.00–$190,000.00 yearly
Remote
Full-time
Show moreLast updated: 4 days ago
Cloud / IT Operations Manager

Cloud / IT Operations Manager

LCG, Inc.Rockville, MD, US
$175,000.00 yearly
Full-time
Show moreLast updated: 10 days ago
  • Promoted
Manager IT Security Operations

Manager IT Security Operations

University of Maryland Medical SystemColumbia, MD, US
Full-time
Show moreLast updated: 16 days ago
  • Promoted
IT Operations Manager

IT Operations Manager

Leidos HoldingFort George G Meade, MD
$122,200.00–$220,900.00 yearly
Full-time
Show moreLast updated: 11 days ago
IT Operations Manager

IT Operations Manager

Stark TechBuffalo, NY, USA
$84,988.00–$127,481.00 yearly
Full-time
Quick Apply
Show moreLast updated: 30+ days ago
  • Promoted
Manager IT, Cloud Operations

Manager IT, Cloud Operations

MRI SoftwareCleveland, OH
Full-time
Show moreLast updated: 11 days ago
IT Operations Manager

IT Operations Manager

JDA TSGMount Laurel, NJ, US
Full-time
Show moreLast updated: 30+ days ago
IT Operations Manager

IT Operations Manager

Empower AIFort Huachuca, Arizona, US
Show moreLast updated: 30+ days ago
Manager - IT Operations

Manager - IT Operations

SHISomerset, NJ
20 hours ago
Salary
$100,000.00–$150,000.00 yearly
Job type
  • Full-time
Job description

Job Summary

The Manager - IT Operations Is responsible for the daily work efforts of the Desktop Engineering, Audio Visual, Telcom, and Major Incident, Problem and Change Management teams. This includes but is not limited to Service Delivery, Ticket Management, Customer Phone Support, , Major Incident, Ticket Escalation and SLA / KPI Enforcement and Management. The respective candidate may also serve on the Change Management board as an approver for IT Services. Within this position, the resource will have responsibilities for management and oversight of the verticals and the resources supporting these IT areas.

This position is required to report to the Somerset, NJ office location as determined by SHI management.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 6,000 of them. If you join our team, you'll enjoy :

  • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
  • Continuous professional growth and leadership opportunities.
  • Health, wellness, and financial benefits to offer peace of mind to you and your family.
  • World-class facilities and the technology you need to thrive - in our offices or yours.

Responsibilities

Include, but not limited to :

Audio Visual (AV)

  • Project Management : Oversee AV project delivery, including installation and maintenance of AV equipment, and event management.
  • Technical Support : Provide technical support for AV systems, ensuring proper operation, maintenance, and troubleshooting
  • Client Interaction : Work with clients to create project proposals, manage expectations, and ensure quality service delivery
  • Team Management : Manage AV service vendors and integrators, and provide training to users on AV technologies

    • Desktop Engineering

  • System Management : Oversee the deployment, configuration, and maintenance of desktop systems and software.
  • Technical Support : Provide support for desktop-related issues, ensuring minimal downtime and efficient problem resolution.
  • Security : Implement and manage security protocols to protect desktop systems from threats.
  • Upgrades and Patches : Ensure timely updates and patches are applied to all desktop systems.

    • Telecommunications (Telco)

  • Network Management : Oversee the installation, maintenance, and optimization of telecommunication systems.
  • Vendor Management : Manage relationships with telecom service providers to ensure reliable and cost-effective services.
  • System Integration : Ensure seamless integration of telecom systems with other IT infrastructure.
  • Compliance : Ensure all telecommunications systems comply with relevant regulations and standards.

    • IT Service Management (ITSM)

  • Service Delivery : Ensure the delivery of high-quality IT services that meet business needs.
  • Incident Management : Oversee the process for managing and resolving IT incidents to minimize impact on business operations.
  • Problem Management : Oversee the managing of problem records from inception to closure, ensuring the necessary provisions and guardrails are put in place to mitigate future issues.
  • Change Management : Manage changes to IT services and infrastructure to ensure minimal disruption.
  • Performance Monitoring : Monitor and report on the performance of IT services, identifying areas for improvement.

    • Qualifications

  • Bachelor's degree or work experience equivalent.
  • 10+ years' experience working in a Tier 2 or 3 IT support environment.
  • Deep understanding of ITIL foundation framework and ITSM best practices.

    • Required Skills

  • ITIL v3 or v4 Foundations
  • Must demonstrate IT Service Management disciplines in Change, Incident, Problem, Asset Management.
  • Strong analytical and reporting background.
  • Azure Cloud Computing
  • Intune Autopilot Deployment experience
  • Must be familiar with KPI's / KRI's reporting in an IT setting.
  • Experience managing support teams foreign and domestic.
  • Ability to manage a team of technicians with various degrees of technical backgrounds.
  • Effective written and verbal communication skills.
  • Excellent teamwork and relationship building skills and the ability to maintain good rapport with users.
  • Ability to convey proposed solutions and complex information clearly, concisely, and accurately to stakeholders and non-technical users.
  • Ability to quickly analyze problems, interpret operational needs, and resolve or escalate them promptly.
  • Ability to prioritize and work on multiple projects and support tasks simultaneously.

    • Certifications Required

    Preferred :

  • ITIL Foundations certification and training
  • Azure 900
  • MS-101 Microsoft Intune Certifications
  • ServiceNow experience in Incident, Problem and Change Management.

    • Unique Requirements

  • Off-hour responsibilities may include troubleshooting significant issues and executing changes to accommodate off-hours maintenance schedules.
  • May be asked to travel to supported sites, including but not limited to PA, and Austin, TX.
  • Must be a strategic leader, driving force for the teams you are responsible for managing

    • Additional Information

  • The estimated annual pay range for this position is $100,000 - $150,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
  • Equal Employment Opportunity - M / F / Disability / Protected Veteran Status