It specialist Jobs in Austin, TX

Saronic Technologies is a leader in revolutionizing defense autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations for the Department of Defense (DoD) through autonomous and intelligent platforms.

Saronic is seeking a highly skilled and experienced Senior IT Specialist to join our dynamic IT team. The ideal candidate will have a broad range of IT knowledge, with expertise in systems administration, network management and technical support. This role requires a proactive professional who can manage complex IT projects, troubleshoot advanced technical issues, and contribute to the continuous improvement of our IT infrastructure.

As the Senior IT Specialist, you will play a critical role in protecting Saronic from and mitigating risks to our groundbreaking ASV technology.

Key Responsibilities

• Systems Administration :
• Manage and maintain both on-prem and cloud servers, including installation, configuration, and updates.
• Monitor system performance to ensure high availability and reliability.
• Implement and oversee backup and recovery solutions.
• Network Management :
• Support and maintain LANs, WANs, and other networking systems.
• Support network security and compliance with company policies.
• Troubleshoot network performance issues and implement solutions.
• Technical Support :
• Provide advanced technical support to internal users, resolving complex hardware and software issues.
• Develop and maintain IT support documentation and procedures.
• Mentor junior IT staff and provide training as needed.
• Audio-Visual (AV) Support :
• Manage and support AV systems, including setup and troubleshooting of conferencing equipment.
• Coordinate AV requirements for meetings, presentations, and events.
• Stay updated on the latest AV technologies and recommend improvements.
• ServiceNow Administration :
• Administer and maintain the ServiceNow platform, including IT Service Management (ITSM) modules.
• Develop workflows, automate processes, and customize ServiceNow applications to meet organizational needs.
• Provide user support and training on ServiceNow functionalities.
• IT Projects :
• Lead and manage IT projects from planning to execution, ensuring timely delivery and alignment with business objectives.
• Collaborate with cross-functional teams to assess technology needs and recommend solutions.
• Evaluate and implement asset management to improve efficiency and visibility.
• Security and Compliance :
• Ensure the security of IT systems and data through adherence to security policies and best practices.
• Participate in the development and enforcement of IT policies and procedures.
• Stay current with emerging threats and implement measures to mitigate risks.
• Vendor Management :
• Coordinate with external vendors and service providers to procure IT equipment and services.
• Manage relationships and contracts to ensure optimal service delivery and cost-effectiveness.
• Documentation and Reporting :
• Maintain detailed documentation of IT systems to include SOP's.
• Prepare reports on system performance, incidents, and project status for management.

Qualifications

Benefits

Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.