It specialist Jobs in Greensboro nc

Senior Support Specialist

Location : Greensboro, NC (on-site)

Pay : $26.00 / Hourly

Duration : 8 month contract

The IT Onsite Support technician will work together with local and global colleagues to deliver applications support and new and upgraded infrastructure for business solutions. This includes, but is not limited to, Windows / Mac OS, LAN (wired and wireless), Windows client solutions for office and Test / Lab (Myplace, Factoryplace, Labclient) and specialized engineering devices such as Test Cell equipment, HIL, VR, IOT…

This position performs analytical, technical, and administrative work to support local end-users, remote end-users, and test cells environment.

Core Responsibilities

• Time critical support of Engineering applications and infrastructure solutions for Test and Lab environment.
• Collaborate with global support technicians in troubleshooting and resolving infrastructure and end-user problems.
• Use delegated authority from global operations teams to manage local infrastructure solutions.
• Provide continual communication / feedback to end-users to understand their requirements and setting the appropriate expectations.
• Install and configure Client systems (Hardware, software, applications, communications and peripherals).
• Perform scheduled / unscheduled upgrades to machines to maintain a safe & secure network due to O / S vulnerabilities and virus outbreaks.
• Manage engineering computers for end-users.
• Provide on-call support.

Required Competencies

Desirable Competences / Certificates

Experience Required

Category Code : JN008