It support analyst Jobs in Des Moines, IA

Description & Requirements

We are seeking a Lead IT Business Analyst to join our team supporting our Internal Revenue Service (IRS) client. This position is 100% remote.

Essential Duties and Responsibilities :

• Lead projects and ensure proper approvals are gained by participating in key routines such as ACR completion, AERB, CCB and CCN reviews.
• Serve as liaison between the operations and IT to document needs and wish list items related to top initiatives.
• Serve as liaison between the operations and IT to document needs and wish list items related to top initiatives.
• Partner with vendor and internal technical teams to gain estimates and establish timing expectations for projects and tasks specific to system enhancements.
• Provide technical support as needed based on hot topics and customer feedback.
• Lead discussions, gain operational buy in and launch initiatives to ensure continuous improvements and enhanced customer experiences for channels.
• Interact with the business stakeholders and subject matter experts to understand their problems and needs
• Gather, document, and analyze business needs, technical requirements, risks and process flows, and create system documentation and user manuals
• Using detailed understanding of components of IRS applications / processes, ensure business / technical requirements are understood and translated to system design and procurement requirements for consistent frameworks / standards development, risk management, and system / process updates
• Work across the enterprise to coordinate with the various stakeholders, including developing and communicating processes and plans to ensure the smooth operations of IRS projects.

Project Specific Minimum Qualifications :

Additional Requirements as per Contract :

Minimum Requirements

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action / Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

135,000.00

Maximum Salary

145,000.00