A company is looking for an IT Support Technician to provide remote support for IT-related issues.Key ResponsibilitiesProvide remote support to users for desktops, laptops, and applicationsMonitor helpdesk queue and ensure incidents are resolved within SLAPerform troubleshooting and escalate tickets as necessaryRequired QualificationsGraduation / Diploma in computer science or related work experience2-4 years of experience in IT helpdesk remote supportKnowledge of Windows and MacOS troubleshootingExperience with Active Directory, DNS, and DHCPFamiliarity with installation and configuration of Windows and MacOS machines