It support Jobs in Round rock tx

We are looking for an experienced IT Desktop Support Specialist to join our team and provide dedicated on-site support. The ideal candidate will be responsible for PC lifecycle management, user support, and collaboration with other IT team members to address more complex issues. This role requires a strong background in managing Windows-based systems and excellent customer service skills. The candidate should be highly organized, technically proficient, and comfortable working exclusively on-site.

This role is not for : Network, Cybersecurity, Software Development, Phone Help Desk engineers / associates or anyone without On-Site IT Desktop Support experience.

Key Responsibilities

• Perform all technical activities related to PC lifecycle management, including imaging, configuration, delivery, refresh, and retirement of PCs.
• Troubleshoot and resolve hardware and software issues for PC users, providing corrective actions to ensure seamless operation.
• Collaborate with other IT team members to escalate and resolve issues beyond immediate expertise.
• Maintain a positive and customer-focused approach while addressing user issues, concerns, and questions.
• Assist with on-site administrative tasks such as running inventory checks, managing stock levels, ordering devices, and following proper disposal procedures.

Required Experience & Skills

General knowledge of :

Additional Information

This position is 100% on-site and not remote or hybrid.

The role focuses on in-person support and does not involve remote help desk or phone-based customer service.

Key Attributes

This role is a great fit for IT professionals who enjoy working hands-on in a collaborative and dynamic environment, providing valuable support and enhancing the user experience on-site.

This role is not for : Network, Cybersecurity, Software Development, Phone Help Desk engineers / associates.