It support specialist Jobs in Baton rouge la

Job Description

Summary :

Provide internal employee support and technical assistance on company-supported computer hardware, software, and systems.

Responsibilities :

• Provide technical support for company’s computer environment and corporate network, including supported hardware, Microsoft Office Suite, and other business applications and peripheral devices.
• Utilize IT ticketing system to respond to requests for technical assistance and log all IT support interactions.
• Responsible for opening and closing service requests; manage classification of requests; assigning and tracking of requests, and completion of requests.
• Provide support and maintenance for in-house computer systems, including carrying out diagnosis, upgrade, repairs, maintenance, and installation of all equipment and hardware devices, as well as ensuring top performance of computer systems.
• Offer outstanding customer support and excellent communication in accordance with company’s procedures and policies while working with corporate network users (including remote users), as well as with other service areas.
• Ensure a positive support experience for company employees; develop a good relationship and trust by exhibiting professional attitude and a welcoming approach to understanding customers’ problems.
• Perform administrative duties, including scheduling of equipment, or any other services / items for company employees; organize shipments to remote sites if required.
• Interact with network services.

Job Requirements :

Skills / Qualifications / Competencies / Experience :

Brown & Root Industrial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and / or beliefs, or any other characteristic protected by federal, state, or local law.

BENEFITS : Brown and Root offers a selection of competitive lifestyle benefits which include a 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, and flexible work schedule. We support career advancement through professional training and development.

Requirements

Summary :

Provide internal employee support and technical assistance on company-supported computer hardware, software, and systems.

Responsibilities :

Job Requirements :

Skills / Qualifications / Competencies / Experience :

Brown & Root Industrial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and / or beliefs, or any other characteristic protected by federal, state, or local law.

BENEFITS : Brown and Root offers a selection of competitive lifestyle benefits which include a 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, and flexible work schedule. We support career advancement through professional training and development.