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Junior analyst Jobs in Durham, NC

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Junior analyst • durham nc

Last updated: 19 hours ago
ANALYST

ANALYST

HCLTechNorth Carolina , USA
Full-time
The Service Desk Agent is the first point of contact for the users who call our IT Service Desk.While providing the highest level of customer service, the Service Desk Agent answers incoming calls,...Show moreLast updated: 30+ days ago
Information Security Analyst

Information Security Analyst

UNC-Chapel HillChapel Hill, North Carolina, USA
Full-time
This position may be eligible for a hybrid work arrangement that may include a partially remote work location consistent with System Office policy. UNC Chapel Hill employees are generally required t...Show moreLast updated: 3 days ago
Junior Product Designer

Junior Product Designer

TEKsystemsDurham, NC, US
Full-time
Description : • Position Overview : We are seeking a curious, teachable Product Designer to join our team.The ideal candidate will have a strong interest in creating intuitive, user-friendly digital e...Show moreLast updated: 27 days ago
Health Plan Analyst

Health Plan Analyst

Piedmont Health ServicesChapel Hill, NC, United States
Full-time
About Piedmont Health Services.PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healt...Show moreLast updated: 30+ days ago
  • Promoted
Financial Analyst III

Financial Analyst III

Duke HealthDurham, NC, US
Full-time
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and disc...Show moreLast updated: 5 days ago
  • Promoted
Variant Analyst

Variant Analyst

UNC Health CareChapel Hill, NC, United States
Full-time
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Variant Analysts are experts within the...Show moreLast updated: 3 days ago
  • Promoted
Business Analyst

Business Analyst

RIT Solutions, Inc.Durham, NC, US
Full-time
Client is looking for candidates with an active VA public trust clearance.The client is looking for someone who understands ServiceNow Business Requirements, who can write stories, who can help man...Show moreLast updated: 26 days ago
Junior Groomer

Junior Groomer

PetcoDurham, NC, US
Full-time
Create a healthier, brighter future for pets, pet parents and people!.If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your well...Show moreLast updated: 30+ days ago
  • Promoted
Financial Analyst III

Financial Analyst III

Duke UniversityDurham, NC, US
Full-time
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and disc...Show moreLast updated: 3 days ago
  • Promoted
Logistics Analyst

Logistics Analyst

HirePowerDurham, NC, US
Full-time
Location : Research Triangle Park, NC 27709.Bachelor's degree in Supply Chain, Business Management, Engineering, or related field (Other disciplines considered with demonstrated successful Supply Ch...Show moreLast updated: 1 day ago
  • Promoted
Analyst, Manufacturing Operations

Analyst, Manufacturing Operations

L C IndustriesDurham, NC, US
Full-time
MANUFACTURING OPERATIONS ANALYST.The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways : .EMPLOY : We are one of the largest employ...Show moreLast updated: 30+ days ago
Junior Legal Support Analyst

Junior Legal Support Analyst

VirtualVocationsDurham, North Carolina, United States
Full-time
A company is looking for a Junior Legal Support Analyst.Key Responsibilities : Gather and analyze data from various sources to support decision-making Create and maintain reports for the litigati...Show moreLast updated: 1 day ago
  • Promoted
ANALYST, DUMAC

ANALYST, DUMAC

DukeDurham, NC, United States
Full-time
Select how often (in days) to receive an alert : .What Are the Responsibilities of the Analyst?.Analysts are involved in all stages of the investment process—from sourcing, origination, and due dilig...Show moreLast updated: 12 days ago
  • Promoted
Junior Engineers / Scientists / Technicians

Junior Engineers / Scientists / Technicians

ERGChapel Hill, NC, US
Part-time
ERG is a research and consulting firm that provides a wide range of support to federal, state, and commercial clients.ERG offers multidisciplinary teams with nationally recognized skills in enginee...Show moreLast updated: 27 days ago
Risk Analyst (Junior)

Risk Analyst (Junior)

OBXtekNC, US
Full-time
The Risk Analyst, under supervision, will perform risk analysis / risk assessments and define security requirements for all ISD support IT systems. Design, develop, and implement solutions to IT syste...Show moreLast updated: 30+ days ago
  • Promoted
ANALYST, DUMAC

ANALYST, DUMAC

Duke University HospitalDurham, NC, United States
Full-time
Select how often (in days) to receive an alert : .What Are the Responsibilities of the Analyst?.Analysts are involved in all stages of the investment process—from sourcing, origination, and due dilig...Show moreLast updated: 12 days ago
  • Promoted
Junior Recruiter

Junior Recruiter

Strata Clean EnergyDurham, NC, US
Full-time
Strata Clean Energy is a fast-growing clean energy company dedicated to delivering reliable solar and battery storage solutions. Our Operations & Maintenance (O&M) division ensures the long-term per...Show moreLast updated: 9 days ago
Junior Accountant

Junior Accountant

The Trust for Public LandDurham
Full-time
Trust for Public Land (TPL) is a national nonprofit that works to connect everyone to the benefits and joys of the outdoors. As a leader in equitable access to the outdoors, TPL works with communiti...Show moreLast updated: 30+ days ago
  • Promoted
Tax Compliance Analyst

Tax Compliance Analyst

Bee Talent SolutionsDurham, NC, US
Full-time
The goal of the Compliance Analyst is to exceed clients’ expectations by providing exceptional customer support in addition to producing timely and accurate results.This position requires the...Show moreLast updated: 1 day ago
  • New!
Sr Financial Analyst

Sr Financial Analyst

Vishay Precision GroupChapel Hill, North Carolina, USA
Full-time
As a global leader in precision measurement sensing technologies VPG addresses an expanding array of applications in which accuracy reliability and repeatability make the difference.Whether it is i...Show moreLast updated: 19 hours ago
ANALYST

ANALYST

HCLTechNorth Carolina , USA
30+ days ago
Job type
  • Full-time
Job description

The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve tier 1 requests in a timely fashion. The Service Desk Agent escalates unresolved problem / issues / requests to the proper tier 2 and 3 support team. Troubleshooting basic end user issues on various software applications, hardware, network and telecommunications systems and provide basic desktop support.

Location Frisco Texas.

Responsibilities

Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance.

Respond to questions from all emails and callers.

Become familiar with each client and their respective applications.

Learn fundamental operations of commonly used software, hardware, and other equipment.

Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.

Become familiar with helpdesk policies and services.

Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.

Other duties as assigned by the Service Manager.

Requirements

Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.

Ability to utilize the applications for Microsoft Office for support, reporting and documentation.

Excellent oral and written communication skills.

Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired.

Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.

Creativity. Ability to think around problems and come up with creative solutions is helpful.

Ability to work with or without direct supervision.

EXPERIENCE / KNOWLEDGE & SKILLS

Exceptional written and oral communication skills.

Exceptional interpersonal skills, with a focus on listening and questioning skills.

Fluent English.

Support for computer hardware and any authorized desktop software

Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network

When the restoration is beyond the scope of the Service Desk Agent he / she will escalate the issue / problem to proper tier 2 and 3 support team members

Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues

Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician

Perform post-resolution follow ups to help requests

1.) To maintain high login Efficiency (Availability) for customers. (2.) To provide level 1 remote desktop support to resolve tickets orprovide hardware or software or network problem diagnosis or resolution via telephoneoremailorchat within agreed SLA of ticket volume and time. (3.) To update worklogs and follow shiftor escalation process to escalate complex problem to appropriate support specialistsorroute problems to 2nd and 3rd level IT support staff as the case be. (4.) Work on value adding activities such Knowledge base update and self development. (5.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies. (6.) To ensure positive customer experience and CSAT through First Call Resolution and minimum averag