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Junior data analyst • chattanooga tn

Last updated: 12 hours ago

Customer Experience Data Analyst

ChubbChattanooga, TN, United States
Full-time

Chubb Benefits is looking for a Customer Experience (CX) Data Analyst to be an integral part of CX Transformation.In this role, you'll leverage your keen analytical skills, curiosity, and ability t...Show more

 • Promoted

Junior Sales Representative

Cleft of the Rock, Inc.Rossville, GA, US
Full-time

We focus on building relationships, understanding needs, and giving clients peace of mind when life takes unexpected turns.We are a team that values empathy, integrity, and service.Our culture is b...Show more

IT associate - business analyst

Unum GroupChattanooga, Tennessee, United States
Full-time

Salary: $52,000 - 101,000 per year.Bachelors degree in Business Administration, preferably in Business Analytics, or relevant experience.Demonstrates strong analytical skills.Exhibits a logical and...Show more

 • Promoted

Financial Analyst

TerexChattanooga, TN, United States
Permanent

Environmental Solutions Group is seeking a Financial Analyst to join our team at our headquarters in Chattanooga, Tennessee.The Financial Analyst will support the FP&A organization through financia...Show more

Credit Analyst

First Horizon BankChattanooga, Tennessee, US
Full-time

Location: On site at location listed in job posting.Summary Perform end-to-end underwriting and portfolio monitoring for complex commercial real estate loans by conducting in-depth property/market ...Show more

Data Entry Product Support - No Experience

GLOCPARed Bank, Tennessee
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more

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Junior Lawyer

Law Business ResearchErlanger
Full-time

An amazing market position, enviable growth, collaboration and wonderful people are just some of the reasons to further your career with Law Business Research.Our culture is shaped by our core valu...Show more

Junior Groomer

Petco5756 Hwy 153, Chattanooga, TN 37343 United States
Full-time

Want to help pets live their best lives?.We’re proud to be where the pets go and where the pet people go.If you want to make a real difference, create an exciting career path, feel welcome to be yo...Show more

Junior Geotechnical Staff Engineer

LaBella AssociatesChattanooga, TN, US
Full-time
Quick Apply

We are currently seeking qualified candidates to fill a Junior Geotechnical Staff Engineer position in our Chattanooga, TN office.Perform geotechnical field investigations.This may include boring l...Show more

Procurement Analyst

Atlas Air, IncErlanger
Full-time

Administer the execution of agreements to ensure that both the vendor and Atlas adhere to contractual requirements.Establishes contractual relationships with vendors who provide the greatest value ...Show more

Financial Analyst

Medicine JournalChattanooga, TN, United States
Full-time

Job Summary: Responsible for all accounting functions to be performed in an auditable fashion for assigned areas.This includes monthly financial reporting and reconciliation of clinical research op...Show more

Junior NLP Engineer

SynergisticITChattanooga, TN, United States
Full-time

SYNERGISTICIT for the past 15 years has helped Jobseekers differentiate themselves by providing the clients with candidates who have the requisite skills and experience to outperform at interviews ...Show more

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Remote Financial Analyst - AI Trainer ($50-$60 per hour)

Data AnnotationChattanooga, Tennessee
Remote
Full-time +1

DataAnnotation is committed to creating high-quality AI.Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own schedule....Show more

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Fiscal Analyst

City of ChattanoogaChattanooga, TN, United States
Full-time

Join the City of Chattanooga Team.Nestled along the Tennessee River and surrounded by the foothills of the Appalachian Mountains, we are a hub of outdoor adventure and innovation.University of Tenn...Show more

 • Promoted

Power Platform & Operational Data Analyst

Rose InternationalChattanooga, TN, USA
Full-time

Only qualified Operational Data Analysis Specialist candidates located in the Chattanooga, TN area will be considered due to the position requiring an onsite presence***.Bachelor’s degree in Comput...Show more

Junior Cosmetic Nurse

RenewaSkin SpaChattanooga, TN, United States
Full-time

We are seeking nurses with an active.Ideal for those moving into medical aesthetics or growing experience in non-invasive treatments | Previous aesthetic experience is a plus but not required.Respo...Show more

 • Promoted

Automation Analyst

HomeServeChattanooga, TN, United States
Full-time

As the Automation Analyst, you will be a pivotal force in executing business analysis activities for complex, cross-functional, and mission-critical feature delivery, with a specific focus on autom...Show more

Customer Experience Data Analyst

CHUBBChattanooga, TN, United States
Full-time

Chubb Benefits is looking for a Customer Experience (CX) Data Analyst to be an integral part of CX Transformation.In this role, you'll leverage your keen analytical skills, curiosity, and ability t...Show more

Credit Analyst

First HorizonChattanooga, TN, United States
Full-time

Location: On site at location listed in job posting.Summary: Perform end-to-end underwriting and portfolio monitoring for complex commercial real estate loans by conducting in-depth property/market...Show more

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Customer Experience Data Analyst

Customer Experience Data Analyst

ChubbChattanooga, TN, United States
10 days ago
Job type
  • Full-time
Job description
Job Description

Role Overview:

Chubb Benefits is looking for a Customer Experience (CX) Data Analyst to be an integral part of CX Transformation. In this role, you'll leverage your keen analytical skills, curiosity, and ability to identify both impact drivers and data patterns, connecting the data itself to business objectives in a meaningful way. These insights will directly influence how we engage with and support our customers, brokers, and agents each day. We want to tap into your passion for data and your ability to connect and synthesize it to provide insight into business operations. With us, you'll have the opportunity to translate complex data analytics into actionable insights that business leaders leverage to support and grow our customer experience. Our mission is to build a culture of customer-centric, digital-first transformation.

In this role, you will:
  • Develop an understanding of business objectives, risks, issues, and opportunities to ensure research efforts are supportive of business decision-making and are actionable by executive leadership
  • Conduct regular deep dives of customer feedback within the claims, customer service, and operations teams to capture the trends and sentiments while building a robust Customer Experience (CX) Analytics plan that helps to align stakeholders on the customer and business goals that matter most
  • Ensure actionability of insights through cross-functional collaboration
  • Become an expert user of Chubb's CX Management Platform, help enhance the reporting dashboards, combining structured and unstructured data (including, enhancing text analytics coverage) utilizing driver analysis
  • Connect customer experience metrics with Chubb Benefits operational and business outcome metrics and datasets to enable deeper understanding of behaviors and drivers
  • Support the customer experience improvement vision by analyzing multiple sources of CX data, including benchmarks, targets demographics and internal operational data to drive actionable, data-driven recommendations that address consumer needs and strategic priorities
  • Craft insight-driven stories and proactively share visually inspiring reports and dashboards across the organization
  • Ensure survey research studies measure and report on actionable metrics and insights yielded using the highest methodological and scientific standards for design, assessment, quality control, and analysis
Preferred Qualifications:
  • Bachelor's Degree in Data Science, Statistics, Business Analytics, Market Research, or a related field
  • Minimum of 5 years of experience in advanced analytics, insight generation, or market research, preferably in a geographically dispersed and matrixed organization. Ideal if in the finance and/or insurance space
  • Proficient in the analysis of both quantitative and qualitative research methodologies
  • Proficient in Microsoft Office, particularly Excel and PowerPoint; experience with data visualization and reporting tools such as QlikView, Tableau, Power BI
  • Experience in analyzing unstructured data (text analytics) for rule-based categorization and sentiment analysis
  • Prior background in CX Management Platforms, Text Analytics and digital analytics and testing tools, such as: Qualtrics, Medallia, Optimizely, Full story, Google Analytics, Trustpilot desirable
About Us

OUR BENEFITS

As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. More details can be found here. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees:
  • Health insurance
  • Dental insurance
  • Tuition reimbursement
  • A company-match 401(k) plan
  • Disability insurance
  • Life insurance
  • Employee referral bonuses


ABOUT COMBINED INSURANCE

Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, with satellite office in Columbia, SC, Combined is celebrating over 100 years in business. We are committed to making the world of supplemental insurance easy to access and understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly® Employer in 2023 (over $1 billion revenue category), marking Combined's twelfth consecutive year on the Top 10 list. We pride ourselves on approaching all situations with a Positive Mental Attitude (PMA) and encouraging collaboration.

ABOUT CHUBB

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

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