Knowledge management specialist Jobs in Portland, OR

Last updated: 18 hours ago

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Product Knowledge Expert

Teleperformance-Turbo TaxVancouver, WA, United States

Full-time

GigCX Marketplace is partnering with Teleperformance.TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers’ positive experiences...Show moreLast updated: 18 hours ago

APO-SNP (CTM Knowledge)

Intone NetworksBeaverton, OR, United States of America

Part-time

Job Description : Location - Beaverton, OR Onsite.SUPPLIERS : Please share candidate's location and availability to be onsite with each submission. APO-SNP (CTM Knowledge)Job Description / Respon...Show moreLast updated: 30+ days ago

Teachers at Tigard Knowledge Beginnings

Kinder CareTigard, Oregon, United States

Where first steps, new friendships, and confident learners are born.At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Wo...Show moreLast updated: 30+ days ago

Order Management Specialist

TektronixBeaverton, Oregon, US

Access external customer portals to retrieve purchase orders.Archive and distribute purchase orders for contract review.Coordinate Purchase Order review process, creating approval workflows.Enter s...Show moreLast updated: 30+ days ago

Promoted

TEACHERS AT TIGARD KNOWLEDGE BEGINNINGS

KinderCare EducationTigard, OR, United States

Full-time

Where first steps, new friendships, and confident learners are born.At KinderCare Learning Companies, the first and only early childhood education provider recognized with the.Gallup Exceptional Wo...Show moreLast updated: 1 day ago

Promoted

Sr. Loss Control / Risk Management Specialist

Selective InsurancePortland, OR, United States

$95,000.00–$136,000.00 yearly

At Selective, we don't just insure uniquely, we employ uniqueness.Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards a...Show moreLast updated: 8 days ago

Treasury Management Support Specialist

Umpqua BankPortland, Oregon

$18.00–$27.00 hourly

In this role you will work closely with relationship managers and business partners to keep them apprised and provide primary client relationship, direction, and customer service support for corpor...Show moreLast updated: 30+ days ago

Case Management and Technology Specialist

Foundation ListMilwaukie, Oregon

Community Legal Services (CLS) is a team of highly motivated individuals, who provide legal assistance, advice or representation, self-help materials and legal education so people can know their ri...Show moreLast updated: 30+ days ago

PBS Claims Specialist - Denial Management

Homebased EE OregonHomebased EE Oregon

$26.07–$37.27 hourly

The Legacy mission of making life better for others extends to everything we do.By resolving delinquent payment issues and negotiating financial arrangements, you will make sure that our PBS claims...Show moreLast updated: 30+ days ago

Inventory Management Specialist

JT4Portland, OR

$70,000.00–$130,000.00 yearly

Full-time

Project Lead Logistics-Property / Inventory Management Specialist .Evaluate, monitor, administer, and ensure the Property Management Plan (PMP) is executed IAW government property (GP) control regula...Show moreLast updated: 30+ days ago

Absence Management Specialist

Reliance MatrixPortland, OR

Job Responsibilities and Requirements.The Claims Examiner will act as a liaison between client, employee and healthcare provider. In this position, you are responsible for applying appropriate claim...Show moreLast updated: 30+ days ago

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Product Knowledge Expert - Work from home

TurboTaxVancouver, Washington

Turbo Bonus Boost : Enjoy the bonus from April 9th through 15th.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday. TurboTax is looking 2000+ p...Show moreLast updated: 30+ days ago

Knowledge Systems Coordinator (Remote)

MaximusPortland, OR, US

$22.50 hourly

Remote

Full-time

Description & Requirements Maximus is currently looking for a skilled and motivated Knowledge Systems Coordinator to become an essential part of our growing team. This fully remote position is ...Show moreLast updated: 5 days ago

Promoted

PBS Claims Specialist - Denial Management

Legacy HealthPortland, OR, United States

Full-time

PBS Claims Specialist - Denial ManagementUS-OR-Job ID : 24-40534Type : Regular Full-TimeHomebased EE OregonOverviewThe Legacy mission of making life better for others extends to everything we do.By r...Show moreLast updated: 3 days ago

Revenue Management Recovery Specialist

Kaiser PermanentePortland, Oregon

Revenue Management Recovery team will design and deploy strategic delivery arm of revenue cycle that will deliver the changes, Team assembled to perform root cause analysis and remediation to inves...Show moreLast updated: 30+ days ago

Knowledge & Innovation Manager

WFB Perkins Coie LLPPortland, OR

$170,100.00–$271,990.00 yearly

Full-time

Perkins Coie is seeking a dynamic and qualified candidate to take on the role of Knowledge and Innovation (K&I) Manager with the Intellectual Property (IP) practice. The K&I Manager will work with t...Show moreLast updated: 30+ days ago

Certified Anger Management Specialist (CAMS)

Maze of Life Resource CenterPortland, Oregon, United States

Maze of Life is a growing network of private, franchised resource centers offering both mandated and proactive in-person or virtual classes. Our certified Counselors and Coaches are CAMS (Certified ...Show moreLast updated: 30+ days ago

Promoted

Knowledge Management Specialist

VirtualVocationsAloha, Oregon, United States

Full-time

A company is looking for a Knowledge Management Specialist to ensure the accessibility, accuracy, and usability of information for external users and internal teams. Key ResponsibilitiesOwn and main...Show moreLast updated: 7 days ago

Senior Emergency Management Specialist

PacifiCorpPORTLAND, OR, US

$100,700.00–$118,400.00 yearly

This position supports all activities, programs and operations of the company’s Emergency Management Program.Supports the development and delivery of a comprehensive, all-hazards emergency manageme...Show moreLast updated: 30+ days ago

Product Knowledge Expert

Teleperformance-Turbo TaxVancouver, WA, United States

18 hours ago

Job type

Full-time

Job description

Gig Description

GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers’ positive experiences with our dynamic product experts. As the voice of our company, the product expert must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers.

Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program

Experience / Skills

TEAM / LEADERSHIP SKILLS :

You demonstrate a sincere desire for a quality customer experience

You have a team player attitude

You promote a positive work environment

You thrive in a fast-paced environment and handle change well

You have a collaborative approach to problem solving and like sharing feedback

You understand the value of your individual impact on the team and company's success

TECHNICAL / FUNCTIONAL SKILLS :

You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone

Computer skills : You exhibit an intermediate level of knowledge in the relevant operating systems and software environment

You have experience with software troubleshooting abilities

You know how to modify your communication style to meet customer needs and tone

You possess customer service skills

You are able to simplify and communicate complex ideas to customers

You have the ability to diffuse situations with angry customers

You are comfortable in a training environment that includes watching self-paced training module videos

You are committed to staying up-to-date on changes to the product and changes that occur within tax season to be knowledgeable for our customers via product alerts

You are willing to step-in as needed including answering questions from customers via chat

ANALYTICAL SKILLS :

You are able to research, analyze and determine an appropriate course of action in a variety of situations

You can solve complex problems while exercising good judgment

You have critical thinking and problem solving skills

ORGANIZATIONAL SKILLS :

You demonstrate initiative and the ability to multitask.

You work well under pressure of meeting team productivity goals.

Successful candidates must be willing to meet service level and contact per hour commitments.

You understand and accept schedule adherence in a call center environment

You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue

KNOWLEDGE / BACKGROUND EXPERIENCE :

You are a High School graduate

Preferably, you have basic knowledge of tax laws and tax concepts

Preferably, you have experience providing support in a call center environment and are comfortable using chat if necessary

BEHAVIORAL COMPETENCIES

You have the ability to adhere to work schedules, as well as the flexibility to work extra shifts when needed.

You are comfortable being on camera with your customers and understand the value of humanizing the interaction

You make customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships

You demonstrate a positive / understanding attitude in the face of difficult or challenging customer interactions

You possess active listening skills and know how to ask probing questions to arrive at answers quicker

Operating Hours

Operating Hours : 8am to midnight EST ; Monday to Sunday

Required Minimum Hours : 30 hours per week

Peak Period :

April 9th , 10th, 11th, 12th, 13th, 14th : 8am-midnight EST / EDT

April 15, 2025 : 8am-3am EST / EDT

5 Turbo Bonus Boost per hour.

Applicable to all hours worked from April 9th to 15th.

Service Providers (SPs) must meet the required minimum of 30 hours per week.

Schedule yourself and work a minimum of 8 hours each day on April 13th, 14th, 15th

These times may be revised periodically based on business needs

MINIMUM HOURS TO BE WORKED EACH WEEK

You must work a minimum of 30 hours each week on all schedules

Mandatory Requirements

Must reside in the USA

Must have passed background check and pass tech check in order to attend certification.

Must be on camera during certification.

Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program.

Service Provider (SP) must have the following Hardware Requirements.

Windows Computer (Mac and Chromebooks are not permitted)

Windows 10 or 11

AMD or Intel Core Series (I3-I9)

At least 8gb of RAM

Webcam

Wired Mouse

USB Headset

Wired Internet Connection

Conflict of Interest

Cannot hold Gigs with Column Tax or any Intuit Vendors

Training Information

Duration

20 Hours

Price

79.99 USD

Course Details