Lead auditor Jobs in Frisco, TX

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The you might be our next Night Auditor. Our Night Auditor is responsible for assisting guests at check-in and check-out, answering and processing phone calls plus handling all special request for services or information in accordance with brand and Gulf Coast standards, policies and procedures.

Reports to : General Manager and Senior Guest Services Representative

Job Description

• Assist guests and meet hotel needs that arise in the absence of the GM and / or AGM.
• Ensure that all service provided is consistently prompt and courteous and designed to meet high standards of quality resulting in guest satisfaction and repeat business.
• Greet after hours guests, assist them with check-ins and check-outs, register and assign rooms, issue room keys / cards, identify and explain room features, transmit and receive messages, keep records of occupied rooms and guest accounts, make change for guests, make, and confirm reservations, compute bill, present statement and collect payments from departing guests.
• Physical inspections of the property
• The Overnight GSR will respond to any type of problem or issue that may occur after normal business hours and must clock in and out for all calls and work performed.
• Keep aware of hotel policies concerning room / sign rates, group and other discounts and special offerings.
• Maintain proficiency in all location computer and software systems.
• Supply guests with directions and information regarding property amenities, room features, services, hours of operation and local areas of interest.
• Record guest comments or complaints, referring guests to GM, as necessary.
• Know property emergency procedures and respond to any / all emergency situations (police, fire, emergency responders, weather, building electrical outage, water line breaks, etc.) in a timely manner.
• Help clean and maintain common areas within the hotel : hallways, lobbies, restrooms, corridors, elevators, stairways, entrance doors, emergency exits and sidewalks to brand and Gulf Coast standards. Provide guest safety at entrances and on sidewalks in inclement weather.
• Work in laundry room area loading and unloading washers and dryers and folding items.
• Notify GM or Maintenance Support of any major repairs.
• Ensure the security needs of the property and guests are met.
• Wear appropriate attire per the dress code.
• Other duties as assigned.

Essential Skills

Physical Requirements

Experience and Requirements

What We Offer