Learning and development specialist Jobs in Las Cruces, NM

Job Description

Job Description

Benefits :

401(k)

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

The Casa Autoplex of Las Cruces has an immediate opening for a full-time, Business Development Center Phone Specialist.

Essential duties :

• Answer all inbound service department phone calls and schedule needed service appointments
• Make outbound calls to schedule appointments for customers with needed recall appointments on their vehicles
• Download and follow up on all dealership recall and missed opportunities lists
• Advise customers on special-order parts status, appointment reminders, and recall campaigns
• Contact all appointment no-shows to reschedule their missed appointments
• Work directly with each and every service department team member
• Make CSI follow-up calls

Qualifications :

• A successful BDC representative will be trained in the needed product knowledge, professionalism, and empathy that our service customers look for today. Communication is extremely important in a service department as it contributes to team building with all the dealership's departments
• To perform this job successfully, an. individual must be able to perform each essential duty satisfactorily

This is a position that all employees will receive continuous on-going training. Listed below are representative types of knowledge, skill, and / or abilities required :

• Automotive repair service knowledge
• Ability to multi-task betweeen phone and computer at the same time
• Customer service experience
• Bilingual skills are a plus

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Casa Autoplex is an equal opportunity employer.

Please, no phone calls. Submit resume to : [email protected]