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If you are a legal professional with strong relationship building, networking, communication and presentation skills, becoming a Customer Trainer is the right opportunity for you!

The Customer Trainer, by leveraging their Juris Doctorate and practice experience, works with Thomson Reuters Legal customers to maximize product utilization, remove obstacles to product access and uncover new business opportunities. Our team is committed to delivering the best education, training and product expertise in the marketplace. The Customer Trainer will work with cross-functional teams and in partnership with other Thomson Reuters team members.

About the Role

In this opportunity as a Customer Trainer , you will :

• Drive product adoption and usage, while helping customers achieve their expected ROI on Thomson Reuters' products
• Support revenue retention and growth by effectively partnering with the whole account team to uncover the customers business needs that align with Thomson Reuters product offerings
• Utilize adult learning principles and engagement techniques when leading training sessions
• Deliver exceptional service to our law firm clients
• Maintain a high level of knowledge and expertise in Westlaw, Practical Law, and other solutions products, as well as customer workflow, product uses cases, and industry trends
• Log, update and maintain activity and customer information within our business systems

About You

You may be a fit for the Customer Trainer role if your background includes :

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through :

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits : optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The location(s) for this role include one or more of the following metro locations : Los Angeles, New York City, San Francisco, Washington, DC. The base compensation range for the role in any of those locations is $81,600 - $151,600. The location(s) for this role include one or more of the following states : CA, CO, CT, IL, NV, TX, WA and / or remote. The base compensation range for the role in any of those locations is $74,200 - $137,800. The base compensation range in other locations may vary. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

This job posting will close 12 / 31 / 2024.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most : advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https : / / thomsonreuters.com.