Library aide Jobs in Durham, NC

Salary : $38,847.00 - $51,466.00 Annually

Location : Chapel Hill, NC

Job Type : Full Time

Job Number : 24 / 25-01898

Department : Library

Opening Date : 01 / 13 / 2025

Closing Date : 1 / 27 / 2025 4 : 59 PM Eastern

Summary

Library Experience Assistants at Chapel Hill Public Library provide an outstanding library experience for our diverse community, with a focus on services for adults, while also performing key tasks to keep the library functioning.

• Do you enjoy providing top-notch customer service?
• Does the idea of creating a welcoming atmosphere for diverse populations excite you?
• Do you love connecting people with great books, programs and services?

This is a full-time, benefitted position in the Library Experiences division, requiring 40 hours per week with a regular evening and weekend shift.

The position fulfills several important roles in the division :

Who we're looking for :

Essential Functions

Essential Functions

Provide outstanding, knowledgeable customer service. Be friendly, helpful, responsive, and engaged. Contribute to a welcoming, comfortable, environment.

Help people access and discover physical and digital library resources. This includes curating reading lists, creating displays, and assisting users with eBooks. Includes sorting, shelving, shifting, shelf reading, displaying, and repairing materials.

Help people navigate library systems and services. Includes resolving routine problems with equipment or technology, answering questions, making reading / viewing / listening recommendations, giving instructions, and updating database records.

Assist with library programs or Town initiatives. May include public programs, seasonal campaigns, and strategic initiatives.

Performs other tasks as required.

Minimum Qualifications

An equivalent combination of education and experience that provides the required knowledge, skills and abilities to perform the duties of the job.

Formal Education

Experience

Minimum 1 year of experience in a customer service environment. Library or bookstore experience preferred.

Supervision

May occasionally direct or monitor the work of volunteers or interns.

Knowledge of :

Town and Library policies and procedures.

General office computing systems and technologies.

Ability to :

Positively interact with a diverse clientele. Interpret and communicate library policies and procedures. Model Town RESPECT values. Accomplish detail oriented tasks. Solve problems and make sound decisions.

Physical Demands

This work is performed sitting, standing, walking, squatting, reaching, pushing, and bending. It requires a high degree of dexterity. It requires lifting 10-15 pounds.

Work Environment

This work is usually performed inside a busy public library and in an office setting. Requires regular weekend and evening hours.

Certification &

Other Requirements

Full-time employees are required to have valid NC Driver's License, Regular Class C.

The Town of Chapel Hill offers comprehensive and competitive benefits to regular full time and part time employees.

Health Insurance

Health insurance is effective the first day of employment. The town will provide full-time employees group medical insurance including family coverage. Employees and the town will share equally in the additional cost of the base plan for dependent coverage if employees desire to purchase such coverage for family members.

Retirement Health Savings Plan

Employees hired after June 30, 2010, in a regular full-time or regular part- time position are required to participate in the Retirement Health Savings Plan. Contributions are taken on a pre-tax basis. The current contribution amount is 1%.

Dental Insurance

Dental insurance is optional and is paid for by the employee. Coverage for eligible dependents is also available.

Paid Time Off

Local Government Retirement System

All employees in regular full or part time position are required to contribute to the retirement system. Contributions are taken on a pre-tax basis. The current contribution amount is 6%.

Supplemental Retirement Plans

Disability Insurance

Life Insurance

The Town provides full and part time regular employees with an individual term life insurance policy. Employees have the option of purchasing additional life insurance for a small fee. Dependent life insurance is also available.

Direct Deposit

All employees hired after July 1, 2007 are required to have direct deposit.

Other Benefits

Please share with us an example of a time when you provided superior customer service. Please be specific.

From the position description, what about the position interests you and how has your experience helped prepare you to succeed in this role?

Are you available to work a Tuesday - Saturday schedule?

Are you available to work an evening shift each week as part of your regular schedule?

Required Question