Library media specialist Jobs in Seattle, WA

Job Description

Job Description

Description :

Job Type : Full-time, 100% FTE

Position Title : Social Media and Community Engagement Specialist

Reports to : Sr Director of Marketing and Community Engagement

Direct Reports : N / A

Location : Seattle / Hybrid

Union Representation : OPEIU Local 8

Wage : Union Pay Grade #9, starting wage of $36.16

Position Summary

The Community Engagement and Social Media Specialist is a critical coordinator and integrator in bridging in-person and digital engagement across Crisis Connections and external audiences. This position provides input into and implements social media strategies, optimizes audience engagement efforts with diverse communities, and leads content development through a structured editorial calendar. The role coordinates Crisis Connections' participation in key community events, ensuring seamless scheduling and communication with outreach volunteers. As part of a passionate and dedicated team, they’ll help shape the public face of Crisis Connections and foster meaningful relationships that make a lasting difference.

By managing social media and digital content, coordinating participation in key community events, and supporting engagement strategies, this role directly contributes to :

• Increasing awareness and engagement with Crisis Connections' programs and services
• Supporting fundraising campaigns and donor engagement
• Expanding and diversifying our volunteer and workforce pipeline
• Strengthening partnerships with communities that have historically faced barriers to behavioral health resources

Successful candidates understand diverse audiences, emerging digital trends, and engagement strategies across multiple platforms. They have experience with content programming, digital analytics, audience segmentation, and community outreach—ensuring that Crisis Connections’ messaging is impactful, data-driven, and effectively targeted. They will work collaboratively across departments to enhance Crisis Connections’ presence, amplify voices from communities disproportionately affected by crises, and ensure our messaging resonates with diverse audiences.

Who We Are

Crisis Connections, formerly known as Crisis Clinic, was founded in 1964. The organization is one of the oldest crisis lines in the nation and is home to several programs focused on serving individuals' emotional, mental, and physical needs across Washington State. These programs include King County 988, King County 211, 24-Hour Crisis Lines, WA Teen Link, WA Recovery Help Line, WA Warm Line, WA Support After Suicide, and WA Community Care Hub Central Access Point. With over 350 trained volunteers and 350 staff, Crisis Connections provides support, resources, and certified training for King County and other communities statewide.

At Crisis Connections, we believe everyone deserves access to support, crisis intervention, and community resources—regardless of background, income, or identity. Our marketing and engagement efforts prioritize building trust and access within communities that have historically faced barriers to behavioral health services.

Job Responsibilities

Social Media & Digital Strategy

Community Engagement & Outreach

Marketing & Materials Management

Process Improvement & Team Collaboration

Requirements :

Experience & Knowledge

Technical Skills

Soft Skills & Attributes

Additional Requirements

Schedule requirements : The role requires two to three days onsite in our Seattle offices. Occasionally, some evening or weekend activities may be required.

This is a full-time, non-exempt position at an hourly rate of $36.16 / hour and comes with a very competitive benefits package including but not limited to medical, dental, vision health insurance, FSE, EMP, STD, LT, Life, AD&D, 403b, ORCA subsidized commuter card, and free parking in Seattle.

Working Conditions : Individuals in this position should be able to sit or stand for lengthy periods of time. Individuals will need to be able to wear a headset or earphones as they take calls and attend meetings. Individuals will need to manage several IT / software platforms at once and be able to function in an environment with moderate noise and distraction.

Thriving employees means a thriving mission :

We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise, at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply.??

We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities :

Voluntary Benefits

OFFERS OF EMPLOYMENT :

All offers of employment are contingent upon successful completion of a background check including a Criminal History Report and Reference Check.?

Requirements

Computer Skills Assessment : Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length, and timed. HR will provide a link to complete the test after screening qualified candidates.?

Technology Requirement :

DISCLAIMER :

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics.

EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION :

Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law.

In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions.

Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.