Library technician Jobs in Garland, TX

Harris County Public Library (HCPL) - History

The Harris County Public Library (HCPL) system, established in 1921, began as a collection of small libraries located in stores, post offices, and private homes. Over the years, it has grown into a robust network comprising 26 branch libraries, two technology service centers, and two partner locations that provide collection and circulation services. HCPL serves the communities of unincorporated Harris County and cities without independent library systems.

In 2024, HCPL received the prestigious National Medal for Museum and Library Service, the highest honor awarded to libraries in the United States. Bestowed annually by the Institute of Museum and Library Services (IMLS), this award recognizes institutions that deliver exceptional service to their communities. The library was recognized for innovative initiatives like HCPL Connected, Enhanced+ Library Cards, and its Mobile Outreach Librarian program.

HCPL is also recognized as one of the best places to work, offering a supportive and inclusive environment that fosters innovation, collaboration, and professional growth. Its dedication to employee well-being, diversity, and community impact makes HCPL more than just a workplace—it’s where individuals can grow, inspire, and contribute to meaningful change.

What you will do at Harris County Public Library

This position is responsible for processing U.S. applications. Reviews passport applicant information, ensures applications are completed and submitted correctly and in a timely fashion, answers questions about passport applications, and follows up on problem applications as needed. Keeps internal and external records of passport applications and activities, following all regulations and requirements established by Harris County Public Library and the federal government. Demonstrate knowledge of all library operations and deliver exceptional customer service experience.

Duties and Responsibilities :

• Accepts and processes U.S. passport applications.
• Verify application for proper completion, presentation of documentary evidence of birth in the United States or naturalization, and record the evidence submitted for proof of identity.
• Confirms the submission of necessary supporting materials.
• Collects fees; prepares transmittal forms and envelopes for mail.
• Prepares cash and credit card receipts documentation.
• Stays up-to-date on passport application procedures.
• Answers informational and directional questions about passport applications.
• Addresses and resolves issues or problems related to passports.
• Performs passport desk opening and closing procedures and participates in general library opening and closing procedures.
• Maintains records per the library's and the U.S. government's retention policies, passport files, and supplies.
• Tracks, compiles, and submits passport statistics.
• Maintains supply of passport-related printed materials for public distribution.
• Provide circulation services tasks and support programs.
• Provide customer service and manage customer accounts using the integrated library system software in the library and during outreach events.
• Basic reference service in the library and during outreach events.
• Attend staff meetings and activities and actively serve on committees.
• Other duties as assigned.

Harris County is an Equal Opportunity Employer

If you need special services or accommodations, please call (713) 274-5445 or email [email protected] .

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

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NOTE : Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

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Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

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