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First Tech Federal Credit UnionHillsboro, OR, United States
15 days ago
Job type
Full-time
Job description
Description
The Sales Coach, Experience Center provides one on one sales coaching support for XC leaders and representatives to drive individual and team performance, meet enterprise goals, and to provide members with the appropriate products for their individual needs.
Primary Responsibilities :
Implement coaching action plans at the team and individual level that complement the XC's strategic priorities and expectations
Collaborate and calibrate with XC Sales Manager and other Sales Coaches to ensure consistent experience across the XC channel
Follow up to ensure proper execution of the developed coaching plans
Review and analyze all relevant sales metrics and KPIs and provide timely feedback to stakeholders (including representatives, trainers and leadership) to drive performance
Deliver training on incentive plans, sales strategies and behaviors that enhance the membership experience
Show-coach relationship building strategies and / or demonstrate effective relationship building skills "live"
Reinforce the adoption and usage of sales strategy, business processes, systems and technology through observation
Plan and implement sales contests
Experience and Education Requirement :
Minimum Education : Bachelor's degree is preferred
Minimum 5 years' successful experience in a fast paced retail or outbound sales environment; including a minimum of one year successfully coaching representatives on sales productivity
Ability to articulate complex concepts; able to write / speak clearly and professionally tailoring the message to various audiences, including leadership, technical teams, and member support teams
Ability to use data and analytic information to gain insights and drive strategic direction
Ability to assess individual and team skill and performance gaps to create actions plans that improve overall performance
Ability to influence others to move toward a common vision and goal
Ability to successfully drive change management in a dynamic and complex operating environment
Broad knowledge of credit union operations including functions, products, services and regulations is preferred
Familiarity with reporting and analysis tools (such as Excel, Salesforce, Tableau, Satmetrix)
Working knowledge of Microsoft Office Suite
Certification / License : N / A
Target Compensation for Hillsboro, OR : $83,000 - $92,000 plus monthly incentive
Benefits options include :
Traditional medical, dental, and vision coverage
401K matching up to 5% per pay period
Accrue up to 17 days of Paid Time Off your first year of employment
11 paid federal holidays
Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)
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First Tech is not currently offering Visa transfer or sponsorship for this position