Life insurance Jobs in Madison, WI

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Summary :

Direct and manage the operations of an Underwriting unit through the recruitment, selection, training, development, motivation, and salary administration of underwriter staff. Specifically, oversee / coordinate division workflow and manage Underwriting projects, customer service initiatives, work efforts and risk analysis of underwriters, with the goal of ensuring a customer-centered communication focus at the agency level. Participate, coordinate, or independently lead complex projects to include major system and process improvement initiatives in the Underwriting Department. Serve as communication liaison / resource, providing technical problem resolution with field management, agents, company management, other companies, and insurance departments regarding underwriting concerns and issues. Develop, implement, and monitor customer service standards for agency-level staff.

Primary Duties & Responsibilities

• People Leadership and Management
• Plan, direct, and coordinate the activities of an Underwriting unit - maintaining departmental service standards and objectives with favorable mortality experience and persistence at the lowest possible net cost.
• Supervise and direct the work activities and risk analysis of underwriters.
• Perform all aspects of performance management and career development through goal setting, ongoing assessment, and coaching.
• Responsible for the development of underwriters through the referral process, individual instruction, case audits, and classroom instruction.
• Coordinate and implement new underwriting guidelines, practices, and procedures.
• Operational / Project Management :
• Participate, coordinate or independently lead complex projects to include major system and process improvement initiatives in the Underwriting Department.
• Provide leadership to all aspects of these systems and process improvements including workflow, process changes and systems development initiatives.
• Act as a liaison to other insurance operations departments when implementing initiatives.
• Execute change management and communication plans.
• Develop, implement, and monitor customer service standards for the Field Force.
• Initiate communication to address and resolve technical problems with field management.
• Recommend and implement improved service strategies / standards to address work efficiencies.(i.e. divisional workflow roles / responsibilities; work area layout / workflow).
• Coordinate designs, and deliver field visitations programs and videoconference to improve Home Office / Field relationships and to communicate New Business practices and changes.
• Manage the budget for respective unit.
• Technical Leadership / Escalation Point.
• Respond to complex / sensitive customer service complaints and questions in compliance with the National Association of Insurance Commission guidelines.

Qualifications

Compensation Range : Pay Range - Start :

$92,750.00

Pay Range - End : $172,250.00

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