Loan servicing Jobs in San Bernardino, CA

About the Organization

Servicing Solutions is on a mission to redefine portfolio servicing for good by changing the transactional client experience to one that is more collaborative, relational and transparent. Outsourcing relationships have shifted from the genuine, face-to-face relational and transparent way of doing business, to a very sterile, transactional and number-based system. As big companies bought up smaller ones, impersonal call centers with one-size-fits-all solutions quickly transitioned, almost unnoticeable, to become the norm. The human element of empathy and a commitment to unfaltering standards of customer service dwindled away into the past. At Servicing Solutions, we dare to imagine, experiment and innovate to deliver the kind of superior service we like to receive ourselves. Our goal is simple - to bring that experience, ingenuity, talent, analytics and a technological advantage to an industry ready for change.

We are proud of our diverse and inclusive workforce. Our executive management team averages 25+ years working together. We have serviced portfolios experiencing hyper growth and have turned around many underperforming portfolios. We leverage our experience to implement best practices with an appropriate blend of new and emergent technologies, balanced with genuine, face-to-face interaction. As a result, our clients benefit from a fresh approach to loan servicing focused fully on the overall customer journey and the bottom line.

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

POSITION SUMMARY

The Technical Project Manager is tasked with overseeing and ensuring the successful project management of onboarding new business and vendors, as well as implementing process solutions of varying complexities into Servicing Solutions' systems and processes within the specified line of business. Responsibilities for this role encompass collaboration with business lines, crafting and executing project plans incorporating best practices, change management, quality management, effective communication strategies, requirements management, and acquiring all essential resources to attain project objectives. This role will play a critical part in adding structure and organization to the Technology department and supporting the Project Management Office growth based on business needs.

KEY RESPONSIBILITIES

• Experience managing projects and project management methodologies.
• Experience in financial loan servicing and related technical requirements
• Acts as key partner to Technology, Client Relations, and Project Management Teams : understands strategic goals, customer needs and business objectives; acts as liaison between the internal line of business, clients, and cross-functional partners involved in implementation.
• Plans, documents and executes all phases of the project lifecycle, including scope management, requirements management, work breakdown schedule and timeline management, priority and dependency management, and the assignment of roles and responsibilities.
• Performs risk management to minimize project risks.
• Develops detailed work breakdown schedules, project estimates, and resource plans that support scope.
• Develops comprehensive project plans to be shared with clients as well as other staff members.
• Conducts and facilitates effective project meetings, including issue tracking, status reports, and executive communications.
• Ensures problems are effectively escalated and crisis management activated, as needed.
• Manages changes to the project scope and project schedule.
• Acts as an advocate for the business, by providing first class service through expert development of the project management discipline.
• Lends subject matter expertise and knowledge management to the project team and stakeholders and ensures customer satisfaction through quality and timely product delivery.
• Promotes change, process, and best practices to both the business and technical team members.
• Leads the project team on development efforts and lends both functional and technical system-specific knowledge throughout the project lifecycle.
• Provides advice and guidance to less experienced staff and assists in resolving escalated complex issues / problems, as needed.
• Will lead in person and virtual meetings with external clients.
• Leads implementation kick off meetings with cross-functional partners.
• Provides weekly and monthly project status reports.
• Performs miscellaneous duties as assigned.

Position

Technical Project Manager

Position Requirements

QUALIFICATIONS / REQUIREMENTS

Number of Openings

Open Date

2 / 24 / 2025

Location

California

Exempt / Non-Exempt

Exempt

Full-Time / Part-Time

Full-Time

Shift

This position is currently accepting applications.