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WalgreensBOSTON, Massachusetts, USJob Description
Job Summary
Provides pharmacy consulting services with empathy to patients regarding the effective usage of medications and awareness with drug interactions. Responsible for overseeing the daily operations of the pharmacy department and is accountable for workflow management, clinical management of patients, continuous quality improvement, adherence to policy and procedure, compliance with internal and external regulatory bodies, pharmacy sales, expense control and inventory management, and image through the accurate filling of prescriptions, and ensuring the highest level of customer service (including patients, providers, and pharmaceutical and payer partners), and developing and protecting department assets.
Job Responsibilities
Patient Experience
- Models and shares customer service best practices with all team members to deliver a distinctive and joyful experience, including interpersonal habits that show care (, greeting, eye contact, courtesy, etc.) and Walgreens service traits (, demonstrating curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity, etc.).
- Responds to patient inquiries and complaints in a timely manner and answers questions to ensure a positive patient experience.
Operations
People & Performance Management
Training & Personal Development
Communications
About Walgreens and WBA
Walgreens is included in the , Inc. (Nasdaq : WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the , Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the , including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.
External Basic Qualifications
Preferred Qualifications
We will consider employment of qualified applicants with arrest and conviction records.