Logistics specialist Jobs in San Jose, CA

Teamwork Makes the Stream Work

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the Team

The Supply Chain Operations team plans and drives the manufacturing, shipping, reception, storage, and delivery of Roku's entire product portfolio. Our logistics team works cross-functionally with planning, factory management, new product introduction and order management to build and ship Roku's product within the required time frame, and with a laser focus on cost and quality.

About the Role

The Logistics Specialist at Roku will be responsible for assisting in the management of various aspects of the logistics including forward, reverse, and trade compliance operations for our TV and streaming player products.

This role is essential for ensuring efficient supply chain operations, product distribution, returns processing, and repair workflows. This role will focus on optimizing transportation, managing third-party logistics (3PL) providers, and ensuring compliance with international trade regulations.

What You'll Be Doing

• Support day-to-day import and export compliance for Roku products, ensuring accurate documentation and timely submissions
• Assist with HTS and ECCN classification research; update and maintain the internal classification database and materials lists
• Coordinate with customs brokers and 3PLs to provide clearance instructions, respond to holds, and verify entry accuracy after release
• Monitor shipment status for customs clearance and resolve exceptions by gathering missing data or correcting documents
• Validate valuation, Incoterms, and country of origin on invoices; flag discrepancies and support post-entry corrections when needed
• Help with ACE / AES data entry for exports where applicable; save ITNs and other proofs of export for recordkeeping
• Maintain organized records and SOPs; ensure all trade files meet retention requirements
• Collect supplier origin / FTA certifications (e.g., USMCA) and support annual eligibility reviews and renewals
• Track and report basic compliance metrics (e.g., entry accuracy, clearance cycle time, screening outcomes) and highlight improvement opportunities
• Partner with Supply Chain Planning, Procurement, Sales Operations, and Logistics to embed compliance requirements into purchase orders and shipments
• Support internal audits, broker performance reviews, and corrective actions by gathering evidence and updating process documentation
• Assist with returns and reverse logistics compliance (e.g., warranty returns and exchanges), ensuring correct documentation and duty treatment
• Work closely with internal teams, including Supply Chain Planning, Procurement, and Sales Operations, to align logistics strategies with business objectives
• Analyze logistics data and generate performance reports to identify areas for process improvement. Support the implementation of Oracle Cloud ERP for logistics and supply chain planning
• Collaborate with 3PL partners to ensure on-time delivery, accurate tracking, and proper documentation for all shipments
• Assist with data analytics team members in building dashboards

We're Excited If You Have

Our Hybrid Work Approach

Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k) / pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

Accommodations

Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.