Loss prevention investigator Jobs in Wilmington, NC

When a home is damaged by water or a fire disrupts a business, someone has to step in immediately and start the recovery process. That someone is you.

MITIGATION TECHNICIAN

Insurcomm Restoration | Fortify Companies

Field-Based | Full-Time | Wilmington/Jacksonville, NC

About Us

Insurcomm Restoration delivers complete restoration, reconstruction, and emergency response you can rely on when everything needs to go right. For more than 30 years, we have helped property owners, facility teams, and communities recover from fire, water, mold, storms, and environmental hazards.

As part of Fortify Companies, we are part of something bigger. Fortify's roots are in restoration—helping families and businesses recover when disaster strikes. But we're building something beyond recovery: a platform that aligns insurance carriers, property owners, and service providers across prevention, response, restoration, and rebuild.

We believe helping people rebuild after a loss is only half the job. Through our family of companies, we deliver coordinated care from prevention to restoration across 210+ markets nationwide, backed by Summit Partners. Our teams, technology, and local expertise come together so property owners and insurers get fewer losses, faster recoveries, and someone they can trust.

Our Brand Values

• Safety first, always: We hold ourselves to the highest standard to protect our team, clients, and communities
• Showing up with a service heart: We help people move forward with empathy, respect, and unwavering commitment
• Bringing the energy: We show up with urgency and a get-it-done mindset, owning every outcome
• Predictability in the unpredictable: With standardized systems, we deliver consistency every time
• Driving success together: By supporting one another, we strengthen relationships and drive results

About the Job

As a Mitigation Technician, you will provide emergency restoration services for families and businesses affected by fire, water, mold, sewer, and storm damage. You are on the front lines of recovery—stabilizing properties, preventing further damage, and delivering professional, compassionate service during stressful situations.

When it matters most, we show up with heart—and we need technicians who do the same.

What You'll Do

• Respond to emergency mitigation calls and assess property damage caused by fire, water, mold, and weather-related events
• Perform water extraction, structural drying, and mitigation services in accordance with IICRC standards
• Remove and dispose of damaged building materials safely and efficiently
• Decontaminate, clean, and deodorize affected interior spaces
• Collaborate with the Contents Division to clean, pack, and store salvageable items
• Document job progress through photos and detailed notes using PSA and other required software
• Communicate clearly and professionally with clients, answering questions with empathy and respect
• Maintain a clean, organized, and safe job site at all times
• Properly set up, operate, clean, and store tools and equipment
• Follow warehouse and vehicle protocols, including daily documentation of consumables and equipment use
• Work effectively and collaboratively with project managers, crew chiefs, and team members
  

Requirements

What You'll Bring

Required

• Willingness to obtain IICRC (Inspection Cleaning and Restoration Certification)
• Proficiency with hand and power tools
• Ability to lift up to 50 lbs and perform physical labor in varying environments
• Strong communication, listening, and interpersonal skills
• Strong social awareness and customer service mindset
• Acceptable driving record
• Reliable attendance and punctuality
• Ability to navigate Microsoft Teams and complete onsite documentation using a smartphone and industry software (Proven Jobs, Encircle, Docusketch)
• Team-oriented mindset with a positive, solution-focused attitude
• Must be able to safely wear and work in required personal protective equipment (PPE), including a respirator, as an essential function of the position, with or without reasonable accommodations.

Preferred

• WRT (Water Damage Restoration) certification
• Prior experience in restoration, construction, or related field
• Experience with PSA or similar job management platforms

Benefits

What We Offer

• Compensation & Benefits
• Competitive hourly pay based on experience
• Comprehensive health, dental, and vision coverage
• 401(k) with company match
• Generous PTO and 9 paid holidays
• Company vehicle (role dependent)
• Company technology stipend (monthly)
• Company gear and branded materials. $300 of swag bucks to use on our company merch site.
• Ongoing training and certification support

Culture & Opportunity

Hands-on role with meaningful impact in the Portsmouth community

Supportive team culture focused on safety and excellence

Clear growth path within a PE-backed, expanding organization

Paid training and certification advancement

A values-driven, collaborative team that has your back

Ready to Join Us?

We are building the future of property protection, and we need strong leaders to drive mitigation projects from chaos to completion. If you understand restoration from the ground up, know how to balance customer care with profitability, and are ready to lead projects with urgency and integrity, we would love to hear from you.

Equal Opportunity Employer

Insurcomm Restoration and Fortify Companies are equal opportunity employers committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. All qualified applicants will receive consideration for employment. We believe that diverse perspectives strengthen our teams and help us better serve our customers and communities.

Benefits:

• 401(k)
• 401(k) 4% Match
• Technology reimbursement
• Company truck
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Fuel card
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance