Luxury Jobs in Houston, TX

Summary

Pressed Roots is the first silk blow-out bar specializing in textured hair. Combining certified textured hair expertise, nurturing care for hair health and true luxury hospitality touches, we aim to break down the barriers that have held women of color back from feeling their best. In our hands, a simple blow-out becomes an affordable mini-luxury that not only makes our clients feel uniquely beautiful, but will forever change the standards of the beauty industry.

Description

At Pressed Roots, we believe in creating an environment where pride, growth, beauty, and community flourish. As a Shift Lead , you will play a key role in ensuring a seamless and exceptional client experience while providing leadership and support to the studio team. This position requires strong leadership, emotional intelligence, and the ability to create a professional yet fun environment that upholds the highest standards of customer service and operational efficiency.

This role offers a unique opportunity for career growth , hands-on leadership experience, and professional development in the beauty and hospitality industry.

Key Responsibilities

• Consistently greet clients and visitors with warmth and professionalism, ensuring an elevated customer experience.
• Supervise, train, and support employees in partnership with the Studio Manager and Training Department.
• Manage inventory levels to ensure all supplies and products are stocked appropriately.
• Lead the Front Desk team, overseeing daily operations, scheduling, and customer service.
• Handle customer concerns and complaints, working closely with managers to resolve issues professionally and efficiently.
• Coach and report employee-related concerns to management, ensuring a positive and productive work environment.
• Set the standard for professionalism and high performance, including :
• Punctuality and attendance.
• Meeting performance and productivity goals.
• Maximizing revenue through service optimization and upselling.
• Assist managers with daily operations and studio duties as needed.
• Send a daily recap email to management summarizing key updates and any operational concerns.
• Support new hires by allowing them to shadow you and providing feedback and guidance.
• Contribute positively as part of a team, assisting with various tasks as needed, including but not limited to :
• Helping stylists clean tools between appointments.
• Sweeping and maintaining workstation cleanliness.
• Training new front desk staff in collaboration with the Studio Manager.
• Maintain the studio's appearance and cleanliness, including :
• Cleaning blow dryer filters and trays.
• Ensuring common areas are stocked with necessary supplies (paper towels, toilet paper, etc.).
• Uphold and model Pressed Roots Core Values, following all rules and policies detailed in the Pressed Roots Employee Handbook.

Requirements

Physical Requirements

Pressed Roots is committed to providing reasonable accommodations to qualified individuals with disabilities who can perform the essential functions of this job. If you need accommodation to perform these duties, please let us know.

Benefits

What You'll Enjoy :