Mail clerk Jobs in Nampa, ID

Title Clerk

At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek.

AFC's core values include elevating relationships, being powered by passion, being vision-driven, and being dedicated to you. We connect deeply with our customers, celebrate their wins, support their struggles, and believe that passion is our superpower. We look ahead to the bigger picture so our customers can be prepared, and we demonstrate value and appreciation by recognizing and validating each other's efforts.

We offer competitive pay, medical, dental, and vision benefits with employer HSA contributions and FSA options, immediately vested 401K or RRSP with company match, paid vacation, personal, and sick time, paid maternity and paternity leave, employer-paid short-term disability, long-term disability, life insurance, and AD&D, a robust employee assistance program, employer paid Leap into Service Day to volunteer, tuition reimbursement for eligible programs, opportunities to expand your skill set and share your knowledge across a publicly traded, global organization, and a company culture of internal promotions, diverse career paths, and meaningful advancement.

We're looking for a title clerk with experience in title processing and automotive customer service. You will be part of our dedicated title team responsible for handling customer inquiries and ensuring accurate and timely title processing. In this role, you will have the opportunity to use your expertise in titles and customer service to deliver exceptional results. The ideal candidate will have a minimum of 2 years of experience in vehicle title processing and a strong customer-first mindset.

You are detail-oriented, proactive, and an excellent communicator. You will meticulously process vehicle titles, ensuring accuracy and marketability. You have a self-starting mindset and can work independently with minimal supervision. You possess strong written and verbal communication skills to effectively interact with customers and colleagues.

You will handle incoming title issues through various channels, such as email, text, and phone calls, ensuring prompt and comprehensive responses. You take ownership of title issues, seeing them through to completion or escalating them to the appropriate department or individual for assistance. You process vehicle titles from multiple states, meticulously checking for accuracy and marketability.

Must-haves include attention to detail, ability to work in a team environment, and strong communication skills, both written and verbal. Nice to haves include experience working in a production environment, experience in automotive-related customer service roles, experience in sending titles to buying dealers, and experience in troubleshooting and resolving end-user issues.

Sound like a match? Apply now - we can't wait to hear from you!