Mail sorter • lynn ma
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We are looking for a friendly, upbeat, reliable Part Time (evening 4p-8p Mondays, Tuesdays, and Friday) Front Desk Receptionist to be the first point of contact to represent our amazing long term healthcare facility at Parkway Healthcare and Rehab.
WORK EXPERIENCE REQUIREMENTS:
Experience: At least (1) year experience working with a multi-phone system. Preferably in a nursing home setting.
Must be very pleasant and professional. Front Desk Receptionist Responsibilities •
Greet patients, visitors, families with a positive, helpful attitude; provide exceptional customer service
• Provides assistance and guidance to visitors, directing them to various locations.
• Ensure visitors are checking in and out of the building
• Get identification from agency, vendor visitors
• Answering phones for a multi-line phone system
• Answer, forward, and return calls in a timely manner
• Fielding calls from Families, Hospitals, Nursing Homes, Patients, Physicians, etc.
• Taking and dispatching emergency and non-emergency messages • Remaining pleasant and professional with callers, and calm under pressure • Working hand in hand with coworkers
• Check office voicemail, return calls and forward to other team members as necessary
• Entering resident demographics into Point Click Care • Maintaining client account information
• Handling Protected Health Information
• Assist in the processing of AP invoices and payments including coding, filing, data entry
• Scan and store documents into document management systems or databases
• Respond to Vendor payment requests calls by sending information to Corporate Accounts Payable as applicable
• Distribute mail/package deliveries throughout office
• Monitor Roam Alert alarms and respond in accordance with policy and procedure.
• Ability to handle occasional pressure due to multiple calls, inquires, locating personnel, etc.
• Forwards medical reports, Express Mail, mail, etc., to the appropriate personnel and/or resident. • Utilize the public address system and beepers in accordance with established procedures.
• Responds to emergency calls following established protocol.
• Communicate effectively during routine and emergency situations.
• Ensure that the lobby is maintained in an orderly and clean manner.
• Perform duties in a safe manner.
• Demonstrate an attitude of cooperation and professionalism when dealing with peers and supervisors.
• Adhere to all aspects of Customer Service, some examples include the following:
• Working together, showing empathy, courteous communication, respect for others.
• Perform other related duties as required. Front Desk Receptionist Qualifications
• Consistent, professional dress and manner
• Excellent written and verbal communication skills
• Attention to detail
• Good time management skills
• Multitasking capability without compromising on quality
• Able to contribute positively as part of a team, assisting others as needed
• Strong history of customer service
EDUCATION REQUIREMENTS High school diploma or GE
