Manager it Jobs in Worcester ma

A company is looking for an IT Service Manager with remote options available.Key Responsibilities : Develop, refine, and maintain ITIL-based service management processes and toolsPlan and manage core Service Management processes and ensure proper logging and tracking of IT service requestsCoordinate service management interactions and deliver effective resolutions with IT technology teams and vendorsRequired Qualifications : Bachelor's degree in information technology or related field required; equivalent education or experience may be substitutedFour years of experience in IT service management required, with experience on a ServiceNow platformExperience managing services in a hospital or healthcare environment preferredITIL Foundations Certification in ITIL v3 or ITIL4 preferred or ability to obtain within 36 months of hire