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Customer Success Manager / Account Manager
DigifySingapore, Michigan, Singapore- Promoted
Manager / Senior Manager, Design Management
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MANAGER
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Store Manager
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Store Manager
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MANAGER
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Manager / Senior Manager (Financial Reporting)
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Shop Manager
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STORE MANAGER
Jo-Ann Stores, LLCAllen Park, MI, United States- Promoted
Manager
Tim HortonsDearborn, MI, US- Promoted
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Pan Pacific International HoldingsSingapore, Michigan, Singapore- Promoted
General Manager
Synapse InternationalDetroit, MI, US- Promoted
MANAGER
SubwayMI, United States- Promoted
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Compu-Vision Consulting, Inc.Detroit, MI, US- Promoted
Manager, Sensory
Little CaesarsDetroit, MI, USCustomer Success Manager / Account Manager
DigifySingapore, Michigan, Singapore- Full-time
Customer Success Manager / Account Manager
Digify is a cloud-based document security and data room software that allows customers to control, protect and track important documents after sharing them. Companies use Digify to protect confidential information for fundraising and due diligence, secure intellectual property, and protect sensitive communications.
Digify is used in 138 countries today. We have more than 600,000 users worldwide.
THE ROLE
As our Customer Success Manager at Digify, you can choose to work on-site at our Singapore office or remotely, with occasional travel to Singapore as needed. In this role, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value, enhancing customer engagement, building long-term relationships, and strengthening the customers retention. Managing a wide range portfolio of accounts, you will work closely with your team lead, key stakeholders, and cross-functional departments to refine and optimize customer success processes, ensuring a seamless and impactful customer experience.
What You Will Be Doing
- Serve as the primary contact for onboarding, training, and ongoing support to ensure seamless adoption of Digify's platform.
- Increase customer satisfaction and retention by building strong, long-term client relationships.
- Conduct regular check-ins to improve product usage and address customer issues promptly.
- Collaborate with customers on renewals, account expansions, and retention strategies.
- Act as the voice of the customer, providing actionable feedback to Product, Sales, and Marketing teams to enhance offerings.
- Monitor and report key success metrics, including NPS and product engagement, to identify trends and opportunities.
- Troubleshoot technical issues in partnership with the Engineering and Development teams.
- Facilitate customer advocacy by encouraging online reviews and participation in referral programs.
- Proactively manage a book of business, tracking account health and mitigating retention risks.
- Collaborate cross-functionally to optimize processes and implement solutions for customer success.
- Support system configuration and onboarding processes tailored to customer requirements.
Requirements
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service
Industries
IT Services and IT Consulting
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