Manager Jobs in Fort Wayne, IN

Local Manager

Verizon recently acquired Frontier and plans to transition non-union Frontier employees into Verizon compensation and benefits programs. This position will be part of that planned transition.

Summary : Frontier's Local Managers will focus on operational proficiency, employee, customer, and community relations. By driving performance and delivering results through customer contact and community involvement, the Local Manager will impact Frontier's ability to exceed our market growth targets and deliver 100% employee and customer satisfaction.

This position will provide leadership to a workforce of field technicians that install and maintain both residential and business lines, OSP cable facilities, multi-line CPE equipment, hi-cap access services, broadband services, central office / transmission equipment and digital loop carrier equipment.

Responsibilities include, but not limited to :

• Meets service activation and repair commitment dates, maintains revenue and expense budget objectives and promotes new and existing company products.
• Manages a P&L budget to ensure revenue goals and expense targets are met.
• Provides feedback, ongoing training, and motivates their team to exceed department goals.
• Partners with Human Resources to ensure firm, fair and consistent application of practices / policies and labor agreements in a timely manner.
• Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state / federal safety requirements within the work place.
• Positively represents Frontier through active engagement and involvement in the community.
• Partners with marketing to act as the "eyes" and "ears" of the local market to ensure an appropriate competitive response.
• Responds to issues identified on Customer Surveys.

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Frontier Communications does not discriminate on the basis of race, color, creed, religion, sex, national origin, age, marital status, citizenship status, disability, sexual orientation, veteran status or any other protected class. We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. Connecting communities is at the heart of what we do. We are committed to building a team that reflects the communities we serve. If your background and experiences are aligned with our passion to improve digital access across America, we encourage you to apply and help us achieve our mission to #BuildGigabitAmerica.