Customer Service Representative.Customer Service Representative.We are looking for a dynamic and friendly Customer Service Representative to join our team and help deliver exceptional service to ou...Show moreLast updated: 30+ days ago
Promoted
Part Time Front Desk Agent
MCR HotelsCharlotte, NC, United States
Part-time
The Part Time Front Desk Agent at Springhill Suites by Marriott Charlotte Southwest is responsible for providing overall positive guest experience while managing the customer-facing administrative ...Show moreLast updated: 19 days ago
Promoted
Fedex Warehouse / Package Handler $16-$35 / hr
FedexCharlotte, NC, United States
Full-time +1
No experience requited, hiring immediately, appy now.FedEx Ground is hiring part-time and full-time individuals to load and unload packages in our fast-paced warehouse environment.Part-time employe...Show moreLast updated: 1 day ago
We are looking for a dynamic and friendly Customer Service Representative to join our team and help deliver exceptional service to our valued customers. In this role, you will be the first point of contact for customer inquiries and concerns, providing assistance and solutions to ensure a positive customer experience.
Key Responsibilities
Answer incoming calls and respond to customer inquiries via phone, email, and chat.
Provide accurate information about products and services, addressing customer needs and concerns promptly.
Assist customers with order placements, tracking shipments, and handling returns or exchanges.
Resolve issues and complaints in a professional and empathetic manner to enhance customer satisfaction.
Document customer interactions and feedback in the company database for future reference.
Collaborate with team members and other departments to ensure seamless service and effective problem resolution.
Skills, Knowledge and Expertise
High school diploma or equivalent; additional qualifications in customer service or a related field are a plus.
Proven experience in a customer service role or similar position.
Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
Strong problem-solving skills and the ability to handle challenging situations with composure.
Proficiency with customer service software, databases, and Microsoft Office Suite.
Ability to multitask and manage time effectively in a fast-paced environment.