All other duties as assigned by client and / or RKL Senior Living Consulting management team.
Professional collaboration with clients with a focus on client satisfaction and retention.
Respond to client calls and emails in a timely manner and work with the team to provide appropriate solutions for clients.
Work with the RKL Senior Living Consulting management team to assist with development of client efficient MDS Department processes.
Keep up to date on state and federal regulations related to the Resident Assessment Instrument (RAI) and reimbursement changes.
Participate in continuous learning activities and research to improve and develop own and others technical expertise and apply learned concepts.
People Management / Relationships
Take initiative to be a team player (seeks out opportunities to help others)
Treat everyone with respect
Develop loyalty and trust with team
Successfully adapts to different personalities and working styles
Proactively and effectively communicates information regarding status issues to team members
Hold self and others accountable for assigned work; seek and provide continuous feedback to learn and develop in role; is open to new ideas and suggestions
Business Growth (if applicable)
Possesses an understanding of RKL's business (service lines, competitors) and client service capabilities and the impact of technology upon the firm's growth and success
Required Skills
Excellent organization skills and strong attention to detail
Multitasker with the ability to prioritize work accordingly
Excellent verbal and written communication skills with strong client service focus
Strong analytical and interpersonal skills
Ability to work autonomously under the pressure of tight deadlines and multiple priorities
Education, Experience and Certifications
Bachelors of Science in Nursing preferred; current RN / LPN licensure required
3-5 years current experience working with RAI MDS 3.0 and PDPM guidelines
Experience with LTC / SNF clinical documentation / MDS software and therapy software systems
Prior experience in a long-term care setting required
Strong knowledge of HIPAA regulations
Strong knowledge of Federal Medicare and state Medicaid reimbursement
Strong knowledge / background in post-acute care regulatory compliance and reimbursement guidelines
Strong analytical skills and knowledge of health care industry with ability to provide solutions to meet client needs and maximize value of deliverables
Ability to adapt and utilize clients electronic health record (EHR)
Competency of Microsoft Office Suite including Outlook, Word, Excel and Powerpoint
Self-motivated and willingness to enhance accounting and advisory knowledge
Excellent attention to detail with the ability to manage multiple projects
Essential Functions
Must be able to remain in a stationary position as needed
Must be able to comply with client and facility vaccination (influenza,COVID-19, etc) regulations / protocols
The person in this position needs to occasionally move about inside the office and at client offices to access file cabinets, office machinery etc.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
Ability to communicate in a professional manner and exchange information with internal and external actors as needed
Ability to lift / carry up to 20 pounds
Ability to work outside of normal business hours and weekends as needed
Ability to travel to local and non-local clients as needed, overnight travel may be required
This job description is subject to change at any time and employee will be given additional responsibilities as assigned