Medical and health services manager Jobs in Fort Wayne, IN

Job Description

Job Description

BEHAVIORAL HEALTH PATIENT SERVICES REPRESENTATIVE

At Neighborhood Health, we’re passionate about our mission to provide a kind and caring premiere workforce. Our team-based approach to comprehensive patient care creates a challenging and rewarding work environment where you have a direct role in helping members of our community receive quality medical services they can afford. And that’s something you can feel good about.

As a member of our growing team, you will feel at home in a fun and diverse community of healthcare professionals. Our goal is simple : improving access to healthcare in our community and surrounding areas. Together, we are all committed to building healthier communities by delivering comprehensive, quality health care with compassion and respect.

As a Behavioral Health Patient Services Representative, you will provide professional customer service by greeting, registering, and checking out patients in a prompt, pleasant, and helpful manner. Maintain patient confidentiality and ensures compliance with HIPAA policies and procedures.

SUPERVISORY RESPONSIBILITIES : None

ESSENTIAL DUTIES & RESPONSIBILITIES :

• Greets patients in a prompt, pleasant, and helpful manner and provides any necessary instructions / directions.
• Obtains and enters new patient demographics and updates patient information, as necessary, in the EHR to maintain accuracy.
• Researches, enters, and updates all information needed to complete Billing process. This involves verifying income for self-pay patients, verifying insurance and Medicaid coverage, and verifying eligibility to various programs that affect the Billing process.
• Collects all co-pays, balances, and pre-payments as required by office policies. Distributes copies of receipts to patients. Understands and can apply payments to balances.
• Balances charges and receipts at end of each shift.
• Enters preferred pharmacy information.
• Schedule appointments according to clinic policy and provider notes, including walk-in patients, and requests over the phone. Enters appointment into online scheduling system appropriately.
• Call patients to preregister and confirm appointments, as needed, including updating demographic and pay source information.
• Scans all documents into EHR in a timely manner and ensures electronic record is complete.
• Works in conjunction with other Patient Services Representatives to promote a “Team Effort”.
• Attends and participates in meetings and in-services as required. Participates in professional development activities. Serves on committees as requested.
• Performs duties in accordance with NHC Standards of Conduct and Mission Statement.
• Performs related work as required and other duties (similar physical requirements and OSHA risk level) as assigned.

REQUIRED SKILLS / ABILITIES :

REQUIRED QUALIFICATIONS :

Education / Training

High School Diploma or GED. Training in medical office and billing procedures. Associates Degree in Medical Assisting or certification as a dental office specialist preferred.

Experience : Minimum of one year experience in billing or medical office. Word processing and computer experience preferred. Knowledge of dental terminology and coding preferred. Experience with medical or dental office software program preferred.

Licensure / Certification : None

Physical Requirements :

Prolonged sitting; infrequent to occasional walking or standing. Eye-hand coordination and manual dexterity sufficient to operate office and other electronic equipment. Corrected vision and hearing to normal range to record, prepare, and communicate appropriate reports. Ability to lift and carry items weighing up to 10 pounds. Ability to work under stressful conditions.

Work Environment :

Normal office environment. Work may include irregular hours, including evenings and weekends. Involves frequent contact with patients, other staff, and dentist offices. Interaction with others is constant and interruptive. Contact may involve dealing with sick, angry, or upset people. OSHA Category III - Tasks do not involve contact with blood or body substances and the performance of Category I or II tasks are not a condition of employment. May be required to work at various locations as needed.

Neighborhood Health is an Equal Opportunity Employer. Neighborhood Health does not exclude people or treat them differently for any aspect of the organization because of race, color, national origin, age, disability (physical or mental), or sex (including sexual orientation).

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources