Medical case manager Jobs in Durham, NC

Department :

Student Aff Dean of Students-640501

Career Area : Student Services

Posting Open Date : 02 / 27 / 2025

Application Deadline :

03 / 12 / 2025

Open Until Filled : Position Type :

Permanent Staff (EHRA NF)

Working Title : Case Manager

Appointment Type : EHRA Non-Faculty

Position Number : 01002885

Vacancy ID : NF0008970

Full Time / Part Time :

Full-Time Permanent

FTE : Hours per week :

Position Location :

North Carolina, US

Hiring Range :

Commensurate with education and experience

Proposed Start Date :

03 / 31 / 2025

Be a Tar Heel! :

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work / life balance.

Primary Purpose of Organizational Unit :

The Office of the Dean of Students is a unit in Student Affairs with a mission to provide support and assistance to the University of North Carolina at Chapel Hill community focused on empowering students, to succeed in navigating the University environment. Our four pillars – CARE, Collaborate, Celebrate, and Empower – guide our approach everyday work.

Position Summary :

The Case Manager is an integral member of the Student Support and Case Management team and the overall student success efforts of the Dean of Students office. The Case Manager will serve as an initial point of intake, triage, and response for non-clinical student referrals leveraging partnerships and assigning cases to team members, both internal to DOS and campus partners, when appropriate. The position provides highly individualized, holistic care and support for UNC students and facilitates knowledge of and access to campus and community resources, as well as wraparound follow-up. This highly collaborative position will communicate (verbally and in writing) with varied audiences and be assigned departments, organizations, or constituencies to serve as the primary, initial liaison to triage student concerns, as well as implement outreach, programs, and services that align with the efforts of the Student Support and Case Management team. Additionally, the position contributes to the design, collection, and interpretation of data collected throughout the lifecycle of a student’s engagement with the office leveraging the data to inform operational recommendations, as well as solutions / strategies that support student learning, success, and retention. The successful candidate may represent DOS during high-interest events and outreach efforts, and serve on university, Student Affairs, and / or department committees.

With relevant experience, interest, and agreement, consideration may be given for the Case Manager to assist or serve on-call and / or respond to critical incidents after hours and during university closures. For the purposes of Title IX and Clery, the Case Manager is a Responsible Employee and a Campus Security Authority. This position may be eligible for hybrid or remote work.

Minimum Education and Experience Requirements :

Relevant post-Baccalaureate degree required (or foreign degree equivalent); for candidates demonstrating comparable independent educational or instructional activities associated with the delivery and / or management of student support functions, will accept a relevant Bachelor’s degree (or foreign degree equivalent) and at least 1 year of relevant experience in substitution.

Required Qualifications, Competencies, and Experience :

• Experience effectively assisting and / or supporting a large and diverse case load of individuals who are involved in or impacted by personal crisis, mental health concerns, trauma, and or other disruptive / disturbing life events (e.g., 1-1 meetings, making referrals, service coordination) with great care and sensitivity.
• Experience effectively prioritizing and navigating complex emergent situations and easily adapt to changing priorities based on emergent student needs.
• Proven ability to work collaboratively and effectively as a member of a team.
• Experience managing confidential and sensitive information and situations with diplomacy and demonstration of excellent critical thinking and sound judgement.
• Excellent communicator (written and verbal) with experience delivering information to diverse constituencies in individual, as well as small and large group settings using multiple formats (e.g., in-person, telephone, virtual / video)
• Experience with the application of federal, state, and local laws, policies, and / or regulations.
• Candidates must have a willingness to work some evenings and weekends.

Preferred Qualifications, Competencies, and Experience :

Master’s degree or post-bachelors graduate / professional degree in higher education, student affairs, counseling, social work, psychology, or other relevant field of study with relevant experience.

Two to three years relevant full-time professional post-graduate / professional degree experience in higher education or related comparable field. (Two years in an applicable graduate assistant role may equal one professional year)

Campus Security Authority Responsibilities :

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

Special Instructions :

Application materials must include cover letter, resume, and a minimum of three (3) professional references, including one current or previous supervisor.