Medical information specialist Jobs in Raleigh, NC

Job Title : Medical Information Specialist Life Science Graduate

Job Location : Raleigh NC USA

Job Location Type : Remote

Job Contract Type : Fulltime

Job Seniority Level : Entry level

For the past 20 years ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech med device and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. As the world’s largest RCO (Research Consulting Organization) ProPharma partners with its clients through an advisebuilrate model across the complete product lifecycle. With deep domain expertise in regulatory sciences clinical research solutions quality & compliance pharmacovigilance medical information and R&D technology ProPharma offers an endtoend suite of fully customizable consulting solutions that derisk and accelerate our partners’ most highprofile drug and device programs.

The Medical Information Specialist (MIS) position is part of the ProPharma Medical Information Contact Center and follows all corresponding regulations industry standards and client / internal policies regarding medical information and the collection and documentation of adverse events special situation events and product complaints.

Essential Functions Include : Medical Information service delivery

• Responds to unsolicited consumer health care professional and other external customer requests for medical and safety information received via telephone website / email letter fax and scientific meetings on behalf of ProPharma’ s pharmaceutical clients.
• Provides labeled and unlabeled medical / safety information responses in accordance with regulatory requirements industry standards and client and ProPharma internal policies and practices.
• Accurately identifies documents and reports adverse events pregnancy reports special situation events and product complaints in a clear and concise manner per government regulations ProPharma Standard Operating Procedures (SOPs) and client Working Practices (WPs).
• Ensures tasks are completed within the deadlines documented in the agreed ProPharma SOPs and WPs.
• Formulates and provides accurate responses utilizing approved labeling and company standard responses published literature and other data. Assists with writing custom medical information responses utilizing this data.
• Logging all enquiries handled in an accurate comprehensive and timely fashion into Inquiry Handling Systems. Quality Assurance
• Maintains quality in all areas of the job including performing quality checks on Adverse Events Product Quality Complaints correspondence and enquiries logged into the Inquiry Handling Systems General
• Provides afterhours coverage on a rotated basis subject to business requirements.
• Adheres to company and countryspecific privacy policies ensuring any confidential information or personal data related to ProPharma and its clients is managed in accordance with Data Privacy regulations described in ProPharma SOPs and the Confidentiality Statement within the Contract of Employment.
• Complies with the Company’s health and safety policies.
• Other activities as assigned as delegated by the Manager.

Qualified Candidates Must Have

We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity equity and inclusion. Employees are encouraged to unleash their innovative collaborative and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer we provide a safe space where all employees feel empowered to succeed.

Lifelancer ( ) is a talenthiring platform in Life Sciences Pharma and IT. The platform connects talent with opportunities in pharma biotech health sciences healthtech and IT domains.

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