Ventura Orthopedics IncThousand Oaks, CA, United States
8 days ago
Salary
$21.00–$25.00 hourly
Job type
Full-time
Job description
Job Type
Full-time
Description
Join our dynamic team and be the first point of contact that shapes our clients' experiences! We're seeking a detail-oriented appointment scheduler to enhance our service experience.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Schedule patient appointments
Cancel and reschedule appoints as necessary
Consult patients regarding participating status of various insurance contracts
Take messages for physicians and medical assistants
Checks HMO encounters for authorizations
Schedules / confirms interpreters
Insurance verification (E & B)
Help front office staff with overflow work
Cover front office staff (sick / vacation)
Respond to all enquiries through Zipwhip or other text messaging software
Process payments in eCW for copays, balances, or past due debt
Other duties as assigned
Requirements
Skills and Attributes
Outstanding communication skills
Good organizational skills
Excellent sense of customer / patient service
Good problem-solving skills
Education and / or Experience
High school diploma or general education degree (GED); and twelve to eighteen months related experience and / or training in call center / customer service; or equivalent combination of education and experience