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Mental health case manager • virginia beach va
- Promoted
Conference Concierge
Harrison GroupVirginia Beach, VA, United States- Promoted
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Maverick FXVirginia Beach, VAConference Concierge
Harrison GroupVirginia Beach, VA, United States- Full-time
The Harrison Group is a 3rd generation family business that has been owned and operated in Ocean City, Maryland, since 1951. The Harrison Group operates over fifteen hotels and seven restaurants from Ocean City, Maryland, Virginia Beach, Corolla, North Carolina, and Jacksonville Beach, Florida. The Harrison Group portfolio is constantly evolving. Yearly renovations take place at all of our properties to enhance and refresh the experience for our guests. Great effort is taken to continually improve our locations, enrich our guest experience, and perfect our hospitality. Beyond our current location, the Harrison Group is always looking to the horizon for new opportunities to expand and transform other markets. Join us on our exciting journey as we continue to evolve and grow.
Harrison Group is an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. We believe that enables us to grow as a company while serving customers throughout our communities. Black, Indigenous and People of Color, women, LGBTQIA+, and persons with disabilities are encouraged to apply.
The Conference Concierge is responsible for planning, coordinating, and executing group meetings, conferences, and events for the hotel's group sales division. This role serves as the primary liaison between the client, sales team, and hotel departments to ensure seamless event execution while maximizing revenue and guest satisfaction.
Sales Support
- Maintains positive relationships with clients
- Works with Sales Manager on adding important notes to Group Resume to communicate clients needs & expectations across the property
- Attends weekly Staff meeting to review all upcoming Groups
- Prepares and distributes Banquet Event Orders (BEO's) to client through Sertifi for review & signature
- Prepares and distributes weekly BEO packet to team
- Attends weekly BEO meeting
- Uses upsell strategy for additional booking revenue (décor, AV, specialty linen / chairs)
- Upsells the client with menu selection above contracted F&B minimum
- Leads Pre & Post Con meetings for applicable groups
- Remains groups visible POC at during peak event timelines
- Assists with special projects and other responsibilities as assigned
- Works with Sales Manager on execution of Final Folio & rebooking repeat accounts
- Prospects and runs prospecting reports for sales team
Group Event Support
Physical Requirements
Education & Experience :
The pay range for this role is :
16 - 18 USD per hour (Holiday Inn VA Beach North)