Molecular biologist Jobs in Florissant mo
Clinical Applications Specialist I - Clinical Molecular Biology / Microbiology
BioFire Diagnostics, LLCHazelwood, Missouri
Sample Receiving Technician, Environment Testing, St. Louis, MO
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NanoString TechnologiesMissouri,- Promoted
Microbiology / Molecular - Lab Technical Specialist
SSM HealthSt. Charles, SSM Health St. Joseph Hospital, MO, US
Chairman - Precision Oncology Alliance
Caris Life SciencesMissouri
Contracts Intern
Eurofins DiscoverX, LLCUSA, Missouri, Saint Charles
ENVIRONMENTAL MANAGER - Government Services
HORNESaint Charles, MO , US- New!
Scientist I - Cell Biologist
Eurofins USA Discovery ServicesSaint Charles, Missouri, United States
Lab Analyst (2pm-10pm)- Environment Testing, Earth City MO
TestAmerica Laboratories, Inc.Earth City, Missouri, USA- Promoted
Associate Principal Software Engineer
BioFire DiagnosticsHazelwood, MO, United States
Associate Scientist - Biotherapeutics
EurofinsUSA, Missouri, Saint CharlesClinical Applications Specialist I - Clinical Molecular Biology / Microbiology
BioFire Diagnostics, LLCHazelwood, Missouri- Full-time
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Description
Position Summary & Responsibilities : The Clinical Applications Specialist I (CAS I) provides product applications and technical support to internal and external customers for the diagnostic test systems marketed by bioMérieux including but not limited to training, troubleshooting, and consultation. This product knowledge is used to support sales growth through delivering exceptional technical support. Manages the complaint handling process to ensure the timely, accurate resolution of customer complaints and will also coordinate efforts with other internal and field support teams to provide world-class support for all customers. Promotes teamwork and cooperation, removes barriers to productivity, and creates an enthusiastic / positive work environment.This role can be based in the either the Durham NC, St Louis MO, or Salt Lake City UT area.
- Prioritize answering customer inquiries, both internal and external, per established guidelines and document in the enterprise resource planning (ERP) system. Provide world class customer support with consistent follow up, deliver product education, troubleshooting, and resolutions to ensure customer satisfaction.
- Responsible for initiating, managing, and resolving customer complaints and suggestions. Will also determine if a complaint needs to be escalated for further investigation requiring the expertise of other departments.
- Perform on-call duties as needed to provide 24-hour technical support to customers.
- Support existing customers with additional training and technical assistance as needed or as product enhancements are launched that require additional training or implementation.
- Manage product returns when applicable.
- Maintain competency of bioMérieux products and procedures that are job specific and assist with implementation of new products.
- Participate in revenue generation initiatives which include the promotion of value-added projects and services.
- Establish and maintain enterprise resource planning (ERP) certification.
- Meets quality plan standards and all departmental key performance indicators (KPIs).
Education, Skills, & Experience :
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