Fluent English communication skills, both verbal and written
Presentation and interpersonal skills
Mature and able to work in a global virtual team environment
Proactive and able to work independently with minimal supervision
Multitasking Skills - (ability to manage assigned tasks while being flexible work other priority issues as they arise)
Process oriented
Good analytical skills
Good team player
Project management skills Computing Environment : Cisco / Juniper / HP routers and switches, W7, W2K, UNIX, LINUX subsets and proprietary solutions for specific systems and applications
Job Description
Summary :
Develop and perform implementation activities for projects
Perform Quality Assurance activities including identifying and submitting network design issues to Engineering
Participate in Follow-the-Sun (FTS) on-call rotation
Primary contact for vendor TAC in support of operational problems
Develop and maintain Technical Support process and deliverables
Develop and maintain process for hand-over of technology and service to Operations
Develop and maintain Network Service Support Models Develop and maintain Operations Practices Develop and maintain workflow automation
Other Responsibilities :
Assist with development and maintenance of Network Service General Practices, Network technology, and service ISRMPs
Network technology recommendations
Network device OS recommendations
Technology training program
Network service strategy
Device configuration standards
Technical Skill Requirements :
Minimum of 3-5 years of Telecom Networking related experience with specialties in supporting one or more areas :
Medium to large enterprise networking infrastructure / services.
Fluent English communication skills, both verbal and written
Presentation and interpersonal skills
Mature and able to work in a global virtual team environment
Proactive and able to work independently with minimal supervision
Multitasking Skills - (ability to manage assigned tasks while being flexible work other priority issues as they arise)
Process oriented
Good analytical skills
Good team player
Project management skills
Computing Environment : Cisco / Juniper / HP routers and switches, W7, W2K, UNIX, LINUX subsets and proprietary solutions for specific systems and applications