Network support engineer Jobs in Rochester, NY

Company Overview : Entre Computer Services is Rochester's leading provider in technology services, including Managed Services, IT Infrastructure Engineering & Architecture, Application Development, Hardware & Software Sales, and IT Outsourcing & Recruiting. Founded in 1984 and headquartered in Rochester, NY, Entre serves organizations both regionally and nationally. We are a family-oriented organization that values professional growth, work-life balance, and a collaborative team environment. We offer flexibility, resources for individual success, and a culture that promotes employee well-being. Qualified candidates are encouraged to apply.

Position Overview : We are seeking a talented and motivated Network Engineer to join our dynamic IT team. This role is ideal for someone with a strong background in network management, as well as experience in systems administration, particularly with Microsoft Office tools and other enterprise software. Additionally, experience with Hyper-V, VMware (ESX, ESXi), Microsoft 365 (M365), and VoIP systems is highly desirable. The ideal candidate will help ensure the performance, security, and reliability of our network infrastructure and IT systems.

Key Responsibilities :

• Network Design & Maintenance : Design, implement, and maintain network infrastructure, including routers, switches, firewalls, VPNs, and wireless networks to ensure optimal performance, security, and reliability.
• Virtualization Support : Administer and support VMware environments (ESX, ESXi) and Hyper-V platforms to ensure efficient management of virtualized infrastructure and resources.
• Network Troubleshooting & Support : Provide advanced troubleshooting and support for network issues, both on-site and remotely, including diagnosing and resolving network connectivity issues, bandwidth problems, and hardware / software malfunctions.
• Systems Administration : Assist with the management of Windows-based servers, Active Directory, DNS, DHCP, and other critical systems, ensuring they align with the organization's networking needs.
• Cloud and M365 Administration : Manage and support Microsoft 365 environments, including Exchange Online, Teams, and SharePoint, ensuring seamless integration with the organization's network and systems.
• Security Management : Implement and monitor network security protocols, including firewalls, VPNs, intrusion detection / prevention systems, and other cybersecurity measures.
• VoIP Support : Assist with the deployment, maintenance, and troubleshooting of VoIP systems to ensure reliable communication across the organization.
• Monitoring & Reporting : Use monitoring tools to track the health of the network and systems, identifying potential risks and performance bottlenecks. Prepare regular reports on network performance, security, and usage trends.
• Collaboration & Documentation : Work closely with other IT staff, including system administrators, to ensure integration between network infrastructure and enterprise systems. Document network configurations, changes, and procedures for future reference.
• Microsoft Office Support : Assist with the integration and optimization of Microsoft Office tools (Word, Excel, PowerPoint, Outlook) across the organization, troubleshooting issues and ensuring smooth operation in networked environments.
• User Support & Training : Provide technical support to end-users regarding network and systems-related issues, including troubleshooting connectivity problems, VPN access, and basic systems administration tasks.

Qualifications :

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Equal Employment Opportunity : We are an equal opportunity employer and celebrate the differences of our employees, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status. At Entre, we know that diversity makes us stronger. We are committed to fostering a collaborative, inclusive environment that encourages authenticity and a sense of belonging. We strive to ensure everyone feels valued and empowered to reach their potential and contribute their best.