Network support specialist Jobs in Sacramento, CA

Employment Type

Permanent

Closing Date

22 Sept 2023 11 : 59pm

Job Title

Network - Specialist

Job Summary

As at Network - Specialist, you perform the full range of complex and specialised technical work associated with specific work support functions.

Job Description

RESPONSIBILITIES

This is how you bring your role to life :

• Actively manages feasibility studies from checking of available capacity & hardware to reservation and development of customer & internal service orders on time and to agreed quality standards via Designing, Provisioning, Testing and Decommissioning of transmission networks (EPL, IPL, ICBS, ICI) that contributes to key performance indicators
• Participate in continuous improvement initiatives by supporting the identification of business opportunities for Telstra and engaging sales teams to enact on customer services and solutions that drive positive financial outcomes for accounts
• Obtain and gather data within Telstra the systems for reporting purposes and collaborate with system teams to improve or enhance systems to align with business requirements and company goals
• Leverage sound interpersonal skills to navigate a wide set of stakeholders internally (e.g. GBS, Product, Engineering, Capacity Management), clearly outlining their roles and responsibilities and providing them with effective plans to set up the right processes and optimize customer value
• Apply a breadth of operational system skills to interrogate base level orders and contribute to capacity, monitoring, operations manual, asset management and order management to support the delivery of key initiatives
• Update database records with respect to delivered orders and performing reservations of feasibility studies
• Act as a Telstra advocate to customers and a customer advocate to Telstra by representing Telstra in a positive and professional way, acting as the voice for the customer and navigating issues to ensure the right outcomes for the customer are in place
• Use sound time management skills to prioritize and manage a high work load (e.g. diverse, large to-do lists), demonstrating the ability to prioritize impact at a customer and at an individual level while ensuring attention to detail and quality; joins roster of out-of-business hours support for customer services turn-up
• Use clear and succinct communication to represent customer service and Telstra values, and support your team to have clarity and understanding of priorities to deliver on strategic objectives
• Build strong peer relationships to encourage teamwork and better achieve customer outcomes; helping your peers to provide and receive feedback with one another, enhancing yours and their professional growth; attends team stand-ups and meetings for collaboration of ideas.

SKILLS :

You should at least have

Salary Range :

85,000 – 104,000 USD with the potential for an additional 6% discretionary bonus