Night auditor Jobs in New york ny

Job Description

Job Description

Canopy by Hilton's culture is defined by who we are and how we interact with each other, our guests, our partners, and our neighbors. Our culture, "Positively Yours," is much more than a slogan. It's our underlying attitude, the story of who we are and how we approach everything.

At the core of Canopy by Hilton’s culture is the Positive Stay Promise. An ideal Enthusiast sets the tone for creating the “Positively Yours” culture at our hotel and is committed to delivering the lifestyle experiences our guests want.

The beautiful new Canopy Jersey City Arts District is looking for an exceptional candidate as its Overnight Welcome Enthusiast.

POSITION TITLE : Overnight Welcome Enthusiast / Front Desk Agent - Night Audit

REPORTS TO : Lead Welcome Enthusiast / Director of Front Office

POSITION SUMMARY : This specific position is for an Overnight shift that will be running night audit operations.

Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet Canopy brand standards of quality. Offer outstanding customer service and the “Simple Pleasures” needed to give all guests the “Positive Stay” promise. The position serves as the face of the hotel during the overnight hours– the guest’s first, and usually most frequent contact, and as such is instrumental in revenue maximization, customer satisfaction, promoting repeat guests, and influencing the properties and the company’s reputation in the neighborhood. Often viewed as “Command Central” the Welcome Desk must be thoroughly trained and able to efficiently perform all emergency-related functions and duties.

Night Auditor Duties :

• Perform all end-of-day front desk and night audit functions.
• Prepare, balance, post all necessary reports daily.
• Remain calm and alert, especially during emergency situations and / or heavy hotel activity.
• Make decisions and take action based on previous experience and good judgement.
• Post and balance charges and settlements in a timely and efficient manner.
• Responds and acts on guest concerns, service or security concerns.

DUTIES AND RESPONSIBILITIES :

PREREQUISITIES :

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