Noc engineer Jobs in Atlanta ga

Who We Are :

Hi! We're Carbyne and we are on a mission to help Public Safety Agencies save lives every day. As the leader in emergency collaboration technologies, we're building a platform that brings operational improvement and game-changing capabilities to people in crisis, such as live video, instant chat, and location tracking. Our platform unifies the flow of life-saving information to emergency call centers, so they can handle emergencies faster than ever, and get to the right people, in the right place, at the right time. We currently provide services to over 400 million people in over eight countries worldwide, and partner with Amazon, Microsoft, AT&T and others to deliver life-saving technologies. Want to join our mission-driven team? Read on.

Headquarters : New York City, New York

Current Headcount : 180 People and counting....

Carbyne Website

Recent Press

Techcrunch article : Carbyne raises $56M Series C

About the role :

As a Senior NOC Engineer (Tier-1) at Carbyne, you'll lead technical efforts to support mission-critical emergency response systems, ensuring reliability for Public Safety Answering Points (PSAPs). You'll act as a technical lead, troubleshoot advanced issues, manage critical incidents, and collaborate across teams and vendors for swift resolutions.

This role involves mentoring Tier-1 engineers, enhancing knowledge-sharing resources, and maintaining SLA compliance. Leveraging tools like Datadog and Kibana, you'll proactively address system challenges and drive service stability. With opportunities for growth and impactful work, you'll help shape Carbyne's cutting-edge emergency response solutions.

Here's what you'll be working on :

• Serve as the technical lead for the Network Operations Center (NOC) team, supporting Tier-1 engineers and acting as a point of escalation for complex issues.
• Provide proactive and reactive frontline support for Carbyne's global customers, ensuring timely ticket resolution and high customer satisfaction.
• Troubleshoot and resolve advanced networking and system issues involving FortiGate firewalls, CradlePoint devices, CAMA trunks, and other PSAP technologies.
• Monitor and analyze logs actively using tools like Datadog, Kibana, and other system monitoring platforms to identify root causes and develop proactive solutions.
• Lead incident management for critical outages, coordinating across internal teams, external vendors (e.g., AWS, Twilio, Vonage), and PSAP stakeholders to ensure timely resolution and communication.
• Provide customer-facing presentations and technical walkthroughs for high-stakes incidents and service improvement meetings.
• Mentor and train NOC engineers to improve their technical acumen and incident management capabilities.
• To streamline knowledge sharing, maintain, update, and enhance documentation, including the Support Playbook and troubleshooting guides.
• Collaborate with R&D and Operations teams to identify and implement infrastructure improvements, ensuring service stability and scalability.
• Ensure compliance with SLAs by optimizing workflow processes and monitoring KPIs.

Requirements

Technical Skills

Leadership and Communication

Preferred Qualifications

Benefits

Our Promise :

Carbyne believes that every person has a right to equal employment opportunities without discrimination due to race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offenses, or any other basis protected by applicable law. We also strive for a healthy and safe workplace and strictly prohibit harassment of any kind.

With Carbyne, Every Person Counts.

Note : We are unable to support employment visas at this time.