Noc technician Jobs in Usa

Job Description :

Here are 5 key bullet points based on the provided responsibilities :

• What specific network monitoring tools are they looking for? All the ones they have listed in the JD? Two? Just one ? (DataDog, Dynatrace, SolarWinds Orion, Extra Hop)

Do they need to have exp with just Linux, just Windows or both? Both

Monitor and maintain network monitoring tools (e.g., Solarwinds, DynaTrace, DataDog) and infrastructure, ensuring optimal performance.

Troubleshoot and resolve network, phone, and device issues for users and customers, escalating complex issues when necessary.

Manage customer site equipment updates (e.g., ISP, firewall policies, network changes) to ensure smooth operations.

Coordinate with vendors and assist with installations , testing, and troubleshooting of devices and implementations.

Document and manage incidents , including updating run books, escalating major incidents, and executing monthly maintenance for systems.

Here are 3 key bullet points based on the role summary :

Monitor and manage digital production systems , including network infrastructure, devices, applications, and datacenter services to ensure smooth operation.

Oversee and resolve incidents related to network and system issues, using monitoring tools and incident management systems, while serving as the incident manager for mid to low-level incidents.

Provide on-site troubleshooting and support , including after-hours and weekend shifts, as well as potential travel for network validations and issue resolution.

Here are 5 key bullet points based on the education and experience requirements :

3+ years of experience in NOC, Data Center, or Enterprise Desktop Support , with expertise in enterprise network infrastructure, including wireless, routers, switches, and firewalls.

Proficiency in Windows 7 / 10 and Microsoft Office applications , including Visio, along with at least 2 years of experience using network management tools like DataDog, Dynatrace, or SolarWinds.

Experience configuring and troubleshooting network hardware (wireless, routers, switches, and firewalls) and working with Linux operating systems (CentOS, RedHat).

Solid understanding of network protocols (TCP / IP, HTTP, FTP) and utilities (Telnet, SSH), as well as network / system monitoring tools.

Preferred qualifications include a BS / BA in Computer Science , experience in customer service or ITIL environments, and familiarity with wireless technologies, Wireshark, and Jira / Confluence tools.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact [email protected] .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal .

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here .

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to :

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.