Office administrative assistant Jobs in Concord, NC

Our fast-paced insurance and financial services office is looking for a dependable, high-energy, and positive professional to join our team as an Administrative Assistant.

Job Description

This position is the cornerstone of our agency and will answer all inbound calls, greet customers, and keep our lobby area clean and inviting. They will perform service work for customers including answering billing questions, taking payments, making vehicle and coverage changes, and will handle other insurance questions or requests within their scope of work.

Responsibilities and Duties

This person will always conduct themselves in a professional manner. They will be responsible for documenting each customer contact, updating all customer information, and maintaining all customer records and files in an accurate and professional manner. They must utilize effective and timely follow-up systems, use technology to perform day-to-day tasks, complete special assignments, and send correspondence.

Requirements / Competencies

• Property and Casualty License is required.
• Knowledge of QQ Catalyst or other agency management system is preferred.
• 2+ years customer service experience with proficiency in Microsoft Office products is required.
• Must be detail oriented with the ability to multi-task, have excellent verbal and written communication skills, provide timely responses, and meet deadlines.

The Byrd Agency offers a competitive base salary and an attractive benefits plan that includes paid vacation and company matching 401 K. Qualified candidates are encouraged to apply

YOUR FUTURE as an Independent Insurance Agent Starts Here

If you're looking for a career that offers flexibility, job stability, strong compensation, and more, then you've come to the right place! Working with an IIANC member agency is a great career choice!

IIANC's members are Trusted Choice® independent insurance agencies located all across North Carolina. You'll find nearly 1,000 of our member agencies in small towns and large cities from the mountains to the coast. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you!

With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you?

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.