Office Jobs in Durham, NC

Description

About the Role

Mindpath Health exists to increase access to mental health care that helps people thrive. We do this by empowering our clinicians, investing in our people, and caring for the communities we serve.

The Front Office Coordinator (FOC) serves as a key member of the Front Office team supporting our clinicians and our patients. The FOC provides excellent, friendly customer service throughout all aspects of patient contact, fostering a welcoming, safe, and patient-centered environment. The FOC performs all front desk and general administrative duties related to coordination of the patient's care utilizing Electronic Health Record and Practice Management systems to ensure patient records are accurate and up-to date, and to communicate across departments in accordance with Mindpath Health's specifications.

This role is full-time, 40 hours per week, Monday through Friday, onsite in our Durham, NC office.

Responsibilities

Provides a positive patient experience by :

• Serving as the first point of contact for patients and visitors upon arrival, greeting all patients and visitors with excellent customer service
• Scheduling patient appointments as needed
• Answering incoming calls / messages and appropriately addressing or triaging phone requests including requests for appointments, form completion, questions about medication, etc.
• Communicating all patient messages on a timely basis to the clinical staff
• Regularly collecting co-pays (if not paid online) and obtaining payment for patient balances if appropriate
• Explaining patient paperwork and ensuring its completion
• Collecting and updating patient demographics and insurance information
• Assisting patients in understanding Mindpath Health policies, procedures, and services when necessary
• Recognizing when situations require escalation to management or clinical teams to ensure patient safety
• And satisfaction
• Utilizing effective de-escalation techniques to manage interactions with upset or frustrated patients,
• Maintaining a calm and professional demeanor

Supports clinicians in the office through the above and by :

Contributes to a collaborative and friendly work environment by :

Qualifications

The Benefits We offer a robust benefits package to include :

About Mindpath Health

Mindpath Health exists to increase access to mental health care that helps people thrive. We do this by empowering our clinicians, investing in our people, and caring for the communities we serve. As a national leader in mental health services, we are reimagining care delivery, reaching patients and focus on clinical excellence. With a team of more than 500+ mental health clinicians, Mindpath Health provides a broad spectrum of psychiatry, interventional psychiatry (including TMS and esketamine) and psychotherapy care.

At Mindpath Health, we offer telehealth and in-person visits and coordinate care with primary care physicians and referring providers to ensure a focus on the total health. Mindpath Health is in-network with most major health insurance providers and has more than 80 locations across California, North Carolina, South Carolina, Florida, Texas, Arizona, and growing.

Join our community and discover how rewarding work can be!

Mindpath Health is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.